Safari routing me to the mobile version of Chase.com.

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Level 1

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Safari routing me to the mobile version of Chase.com.

Safari keeps routing me to the mobile version of Chase.com. When I clear my browser history & data, it works fine, even after quitting and restarting Safari multiple times. But after logging into the Chase app on my iPhone, Safari routes me to mobile site again. Have iCloud syncing for Safari turned off. Called Chase tech support. They say there is nothing wrong with their website and it is a problem with the Apple software or settings.

OSX Yosemite 10.10.2 (14C1514)

Safari version 8.0.4 (10600.4.10.7)

13in Macbook Pro (mid 2010)

Processor: 2.4 GHz Intel Core 2 Duo

Memory: 4 GB 1067 MHz DDR3

Storage: 109.62 GB free

Graphics: NVIDIA GeForce 320M 256 MB

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Apr 1, 2015 10:50 PM

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Answer 1

dominic23

Level 10

83,904 points

Apr 2, 2015 3:10 AM in response to brunopre

Safari > Preference > Advanced

Checkmark the box for "Show Develop menu in menu bar".

Develop menu will appear in the Safari menu bar.

Click Develop, select "User Agent" and then "Safari 8.0.4" from the dropdown.

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Answer 2

Linc Davis

Level 10

209,541 points

Apr 2, 2015 9:57 AM in response to brunopre

1. If you use iCloud to synchronize Safari with a mobile device, you may be opening a bookmark to the mobile version of the site. Another possibility is that you're getting a Handoff activity from the device.

Remove everything from the URL except the domain name and try again. For instance, if the URL is something like this:

http://www.example.com/mobile

or

http://mobile.example.com

change it to this:

http://www.example.com

2. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data...

and confirm. Test.

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Answer 3

brunopre Author

Level 1

0 points

Apr 2, 2015 12:46 PM in response to dominic23

I'll try this when I get home. What is this supposed to accomplish?

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Answer 4

brunopre Author

Level 1

0 points

Apr 2, 2015 12:49 PM in response to Linc Davis

I have iCloud syncing turned off for Safari. Plus, this seems to be an issue with using the phone app, not accessing the site on my phone browser. I tried typing in the address directly to avoid being routed the mobile site, but it still directs me there.

What do you mean when you say I'm getting "handoff activity" from the device?

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Answer 5

Linc Davis

Level 10

209,541 points

Apr 2, 2015 12:58 PM in response to brunopre

Did you take Step 2?

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Answer 6

brunopre Author

Level 1

0 points

Apr 2, 2015 10:48 PM in response to Linc Davis

Step 2 seems to have done the trick. Thank you! Just out of curiosity, what's the difference between clearing the history through the pull-down menu and clearing all website data through the privacy menu? Don't both menu's clear cookies?

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Answer 7

Linc Davis

Level 10

209,541 points

Apr 3, 2015 5:10 AM in response to brunopre

There's no need to clear the history. Just cookies and HTML5 data.

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