Hello,
I am trying to send a message to my daughter through iMessage, and using here email address of xxxx@icloud.com; but when I send it, it goes to her mother who using her Mobile Phone for iMessage (we are divorced...): what is going on, and how can I ensure that my messages are going to my daughter and not to some-one else's contacts?
Mac OS X (10.7.5)
Hello FlashJackFromGundagai,
Thanks for using Apple Support Communities.
From the description of your post where another person is also receiving the messages, it appears that the other person is signed in to the same Apple ID as your daughter, thus also getting the messages. Either your daughter will need to create a different Apple ID, or your ex-wife will need to log out of iMessage of your daughter's account.
Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support
Have a great weekend,
Alex H.
Hello Alex H,
Following up from your response, my daughter is currently with me at present, and I have changed the password for my daughter icloud Account, and Apple ID, but the behaviour I am observing:
a. I create an iMessage and send it to my daughter at XXX@icloud.com, and XXX@gmail.com through the iMessage client on my MacBook in the To: field.
b. When the message is sent, the To: Field changes to the name of my ex-wife??
What is going on? Have they created some sort association in the Apple ID so that messages to my daughter, get re-directed to her mother?
What can I do to prevent this, as I wish for messages between myself and my daughter to be private to myself and her, and not her mother...?? [ the content of these messages relate to what I am doing at present, and messages of encourage, and photographs of myself and my family for my daughter...]
Hi,
I would also check the Address Card for both.
It would seem that, possibly, your ex-wife's iPhone Number is on your daughter's card.
9:20 pm Friday; July 17, 2015
Thanks Ralph, here my observations relating to this bug...
a. When I send a message from my iPhone, or iPad, the behaviour is what I would expect, and the message goes to my daughter's iPod, and iPad. This is expected behaviour.
b. When I send a message from iMessage on my Mac, it does an destination address substitution, subsituting my daughter destination address for my ex-wife destination address, which is not expected behaviour. I would posit this is not expected behaviour, and as an IT Business Analyst, I would posit that this is a bug in MacOS iMessage, at the minimum. The behaviour should not be allowing a third party to inject themselves into a conversation between two others. I would posit this represents a security policy breach.
c. I have checked, and my daugther's mother iPhone number, or any iPhone number is not on her address card: could her mother made the association on her computer on the her address card for her daughter?
d. I can provide screen shots of what is occuring, but because it shall have actual personal contact information, I need to ensure that if I do this, these screen shots go to properly qualified Apple support personal to investigate this fault.
Best Regards,
Mike Little
Hi,
With a) does it sync to your Mac when it is turned On ?
The Mac should see the same conversations you are having and other devices you have should show the conversation - like you daughter sees it on two devices.
If this is not happening then one issue is that your devices are not syncing properly.
In b) does your iPad and iPhone show the conversation that has been started on the Mac ?
If so does it appear to link to your Daughter's conversation or is it a separate conversation with your wife ?
What do you type in to connect to your daughter in b) ?
If I type in my Own name in "New Message" I get these options:-
I have Address Cards for the Mac itself, my G4 and my MacBook Pro.
In this Pic my G4 has an Apple ID that it thinks it can iMessage. The card represents the G4 but the number is for a second iPhone.
It thinks my Land line might be able to to Text (SMS) but it is not actually marked in green.
After that are the AIM accounts I have offering variations of calling the other accounts. Some are not on Address Card (No Name).
I have not tried Parental Controls with iMessages or in fact since Messages came out.
Based on what it did in iChat I doubt that your ex-wife has control this (it would be all devices if she had).
That obviously also depends if your devices are syncing the Contacts App Address Cards properly.
I don't think the app is specifically adding a different address in the way you mean.
I think there is either a sync issue or some details are on another card that you have not considered.
Unfortunately you can not go from the List in the Pic to the items in the Contacts app.
Whilst the behaviour comes across as unexpected it can be explained if the sync has stopped working properly for the Contacts apps across the devices or input errors based on the Address Cards in use.
I suspect a combination of these.
Most likely is that your ex-wife's card has a number that you may have used before your daughter had her own iPhone and that is creating the link.
Re d) Apple provide the Hosts (Moderators) and some "Community Specialists" who point to Knowledge Base documents, supposedly on Threads that have had a reply in 24 hours.
Other than that there is no-one from Apple Here. The Discussion boards are for User to User contacts to help each other solve issues.
8:12 pm Monday; July 20, 2015
Sending an message in iMessage to one reciepient causes it to be redirected to another recipient: what is going on?
