iTunes pauses playing, spinning wheel often - diagnostic test run
Hi All
I have a late 2011 17" MacBook Pro which is kicking up a fuss. Very briefly the original 750GB drive was replaced a few weeks ago due the failure, which was in the optical bay (never had an optical drive fitted). A 12mm 1TB drive was in the HDD bay. The replacement drive is an 1TB HGST unit but due to the fact this machine won't take SATA 66 drives in the optical bay it was moved to the HDD bay and a 9.5mm 1TB Toshiba unit was fitted in the optical bay. No big deal. The HGST drive is dual boot 10.9.5 & Windows 8.1 Pro.
Quite often I find iTunes will pause playing for 5 seconds or so and I get the spinning wheel of death when switching between applications. Have seen the kernal_task up as high as 500%. The standard suite I may have open are Postbox, Firefox, Word, Excel, CC 2014 Photoshop, Dreamweaver, Aperture, Cinema 4D R16, FileMaker Pro, BBEdit and sometimes VMware Fusion. I figure 16GB RAM is enough RAM.
I found this post - Macbook Pro Running Slow and Overheating, High kernel_task CPU Usage - and ran the diagnostic with results pasted below.
I notice disk1s2: I/O error from the Toshiba drive. The S.M.A.R.T. status from the drive is fine and it always verifies OK with a check either from the Recovery partition or from an external drive with DiskWarrior or other tools. Backups are run every few days.
Is there anything else that looks dodgy?
Cheer, Paul
System Version: OS X 10.9.5 (13F1066)
Kernel Version: Darwin 13.4.0
Boot Mode: Normal
Model: MacBookPro8,3
RAM details
BANK 0/DIMM0:
Size: 8 GB
Speed: 1333 MHz
Status: OK
Manufacturer: 0x857F
BANK 1/DIMM0:
Size: 8 GB
Speed: 1333 MHz
Status: OK
Manufacturer: 0x857F
USB
Wireless Gamepad F710 (Logitech Inc.)
USB Receiver (Logitech Inc.)
boot-args: -v
System diagnostics
2015-03-28 vmware-vmx spin
2015-03-31 AdobeIPCBroker,diskarbitrationd,DiskWarriorDaemon,ifffsWiretapSe shutdownStall
2015-03-31 firefox spin
2015-03-31 firefox spin
2015-03-31 mds_stores crash
2015-04-01 firefox spin
2015-04-01 mds_stores spin
2015-04-02 backupd spin
2015-04-02 firefox spin
2015-04-02 firefox spin
User diagnostics
2015-03-27 mdworker crash
2015-03-27 mdworker crash
2015-03-27 mdworker crash
2015-03-27 mdworker crash
2015-03-28 mdworker crash
2015-03-28 mdworker crash
2015-03-31 GoogleSoftwareUpdateAgent crash
2015-04-01 Capture One crash
2015-04-01 CoreServicesUIAgent crash
2015-04-01 CoreServicesUIAgent crash
Kernel messages
Mar 31 23:09:14 WARNING: hibernate_page_list_setall skipped 284616 xpmapped pages
--- last message repeated 1 time ---
Apr 1 01:09:56 WARNING: hibernate_page_list_setall skipped 392187 xpmapped pages
--- last message repeated 1 time ---
Apr 1 03:10:49 WARNING: hibernate_page_list_setall skipped 499988 xpmapped pages
--- last message repeated 1 time ---
Apr 1 05:11:42 WARNING: hibernate_page_list_setall skipped 607696 xpmapped pages
Apr 1 08:59:47 process bluetoothaudiod[11234] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Apr 1 13:52:53 process bluetoothaudiod[16423] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Apr 1 13:55:28 [IOBluetoothHCIController][handleACLPacketTimeout] -- Disconnecting due to device not responding (ACL Packet timed out) for connection handle 0xc
Apr 1 14:18:07 disk1s2: I/O error.
--- last message repeated 1 time ---
Apr 1 16:37:09 process firefox[643] thread 3899 caught burning CPU! It used more than 50% CPU (Actual recent usage: 51%) over 180 seconds. thread lifetime cpu usage 3686.910825 seconds, (3532.561928 user, 154.348897 system) ledger info: balance: 90011636925 credit: 3512843701081 debit: 3422832064156 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 175176958511
Apr 1 16:43:47 WARNING: hibernate_page_list_setall skipped 607696 xpmapped pages
Apr 1 16:44:31 WARNING: hibernate_page_list_setall skipped 734094 xpmapped pages
--- last message repeated 1 time ---
Apr 1 18:45:02 WARNING: hibernate_page_list_setall skipped 861058 xpmapped pages
Apr 2 10:21:30 NTFS-fs warning (device /dev/disk0s4, pid 138): ntfs_system_inodes_get(): Windows is hibernated. Will not be able to remount read-write. Run chkdsk.
Apr 2 10:25:56 process firefox[633] caught causing excessive wakeups. Observed wakeups rate (per sec): 198; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45104
Apr 2 10:33:21 disk1s2: I/O error.
--- last message repeated 1 time ---
Apr 2 11:07:27 process Dreamweaver[3791] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
Apr 2 11:25:40 process backupd[4312] thread 65997 caught burning CPU! It used more than 50% CPU (Actual recent usage: 56%) over 180 seconds. thread lifetime cpu usage 90.088277 seconds, (59.785202 user, 30.303075 system) ledger info: balance: 90002035610 credit: 90002035610 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 158440396514
Apr 2 12:01:10 disk1s2: I/O error.
--- last message repeated 2 times ---
Loaded extrinsic kernel extensions
at.obdev.nke.LittleSnitch (4234)
org.virtualbox.kext.VBoxDrv (4.3.26)
org.virtualbox.kext.VBoxUSB (4.3.26)
org.virtualbox.kext.VBoxNetFlt (4.3.26)
org.virtualbox.kext.VBoxNetAdp (4.3.26)
Extrinsic daemons
com.cocoatech.pathfinder.SMFHelper7
com.autodesk.sw_ifffs
com.autodesk.sw_server
com.autodesk.sw_bwmgr
com.autodesk.sw_dbd
com.autodesk.sw_probed
com.autodesk.backburner_server
com.autodesk.backburner_manager
com.siemens.splmld
org.macosforge.xquartz.privileged_startx
com.trusteer.rooks.rooksd
com.teamviewer.Helper
com.sidefx.sesinetd
com.oracle.java.Helper-Tool
com.microsoft.office.licensing.helper
com.bombich.ccchelper
com.barebones.authd
com.autodesk.wiretapgateway_start
com.autodesk.wiretapgateway
com.autodesk.sw_start
com.autodesk.dl_mpd
com.autodesk.backburner_start
com.autodesk.adlm
com.adobe.fpsaud
at.obdev.littlesnitchd
Extrinsic agents
com.adobe.PDApp.AAMUpdatesNotifier.109680.UUID
com.bombich.cccuseragent
org.macosforge.xquartz.startx
com.trusteer.rapport.rapportd
com.oracle.java.Java-Updater
com.adobe.AdobeCreativeCloud
at.obdev.LittleSnitchUIAgent
com.google.keystone.user.agent
com.bittorrent.BitTorrent
com.adobe.ARM.UUID
launchd items
/Library/LaunchAgents/at.obdev.LittleSnitchUIAgent.plist
(at.obdev.LittleSnitchUIAgent)
/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
(com.adobe.AAM.Startup-1.0)
/Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist
(com.adobe.AdobeCreativeCloud)
/Library/LaunchAgents/com.iteleport.connect.plist
(com.iteleport.connect.agent)
/Library/LaunchAgents/com.oracle.java.Java-Updater.plist
(com.oracle.java.Java-Updater)
/Library/LaunchAgents/com.teamviewer.teamviewer.plist
(com.teamviewer.teamviewer)
/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
(com.teamviewer.desktop)
/Library/LaunchAgents/com.trusteer.rapport.rapportd.plist
(com.trusteer.rapport.rapportd)
/Library/LaunchAgents/org.macosforge.xquartz.startx.plist
(org.macosforge.xquartz.startx)
/Library/LaunchDaemons/at.obdev.littlesnitchd.plist
(at.obdev.littlesnitchd)
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.apple.aelwriter.plist
(com.apple.aelwriter)
/Library/LaunchDaemons/com.autodesk.adlm.plist
(com.autodesk.adlm)
/Library/LaunchDaemons/com.autodesk.backburner_manager.plist
(com.autodesk.backburner_manager)
/Library/LaunchDaemons/com.autodesk.backburner_server.plist
(com.autodesk.backburner_server)
/Library/LaunchDaemons/com.autodesk.backburner_start.plist
(com.autodesk.backburner_start)
/Library/LaunchDaemons/com.autodesk.dl_mpd.plist
(com.autodesk.dl_mpd)
/Library/LaunchDaemons/com.autodesk.sw_bwmgr.plist
(com.autodesk.sw_bwmgr)
/Library/LaunchDaemons/com.autodesk.sw_dbd.plist
(com.autodesk.sw_dbd)
/Library/LaunchDaemons/com.autodesk.sw_ifffs.plist
(com.autodesk.sw_ifffs)
/Library/LaunchDaemons/com.autodesk.sw_probed.plist
(com.autodesk.sw_probed)
/Library/LaunchDaemons/com.autodesk.sw_server.plist
(com.autodesk.sw_server)
/Library/LaunchDaemons/com.autodesk.sw_start.plist
(com.autodesk.sw_start)
/Library/LaunchDaemons/com.autodesk.wiretapgateway.plist
(com.autodesk.wiretapgateway)
/Library/LaunchDaemons/com.autodesk.wiretapgateway_start.plist
(com.autodesk.wiretapgateway_start)
/Library/LaunchDaemons/com.barebones.authd.plist
(com.barebones.authd)
/Library/LaunchDaemons/com.bombich.ccchelper.plist
(com.bombich.ccchelper)
/Library/LaunchDaemons/com.cocoatech.pathfinder.SMFHelper7.plist
(com.cocoatech.pathfinder.SMFHelper7)
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
(com.microsoft.office.licensing.helper)
/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
(com.oracle.java.Helper-Tool)
/Library/LaunchDaemons/com.sidefx.sesinetd.plist
(com.sidefx.sesinetd)
/Library/LaunchDaemons/com.teamviewer.Helper.plist
(com.teamviewer.Helper)
/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
(com.teamviewer.service)
/Library/LaunchDaemons/com.trusteer.rooks.rooksd.plist
(com.trusteer.rooks.rooksd)
/Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
(org.macosforge.xquartz.privileged_startx)
/Library/LaunchDaemons/org.virtualbox.startup.plist
(org.virtualbox.startup)
Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
(com.adobe.AAM.Scheduler-1.0)
Library/LaunchAgents/com.adobe.ARM.UUID.plist
(com.adobe.ARM.UUID)
Library/LaunchAgents/com.bittorrent.BitTorrent.plist
(com.bittorrent.BitTorrent)
Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.user.agent)
Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist
(org.virtualbox.vboxwebsvc)
Extrinsic loadable bundles
/Library/Extensions/LittleSnitch.kext
(at.obdev.nke.LittleSnitch)
/Library/Internet Plug-Ins/AdobeAAMDetect.plugin
(com.AdobeAAMDetectLib.AdobeAAMDetect)
/Library/Internet Plug-Ins/AdobeExManDetect.plugin
(com.AdobeExManDetectLib.AdobeExManDetect)
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
(com.adobe.acrobat.pdfviewer)
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
(com.adobe.acrobat.pdfviewerNPAPI)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
(com.oracle.java.JavaAppletPlugin)
/Library/Internet Plug-Ins/Mathematica.plugin
(com.wolfram.mathematica.player.plugin)
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
(com.microsoft.sharepoint.browserplugin)
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
(com.microsoft.sharepoint.webkitplugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/JavaControlPanel.prefPane
(com.oracle.java.JavaControlPanel)
/Library/PreferencePanes/RapportPreferences.prefPane
(com.trusteer.RapportPreferences)
/Library/ScriptingAdditions/Adobe Unit Types.osax
(No bundle ID)
/Library/ScriptingAdditions/XtraFinder.osax
(com.trankynam.XtraFinder)
Library/Internet Plug-Ins/iGetter Plugin.plugin
(com.presenta.iGetterPlugin)
Library/Internet Plug-Ins/iGetterScriptablePlugin.plugin
(com.presenta.iGetterScriptablePlugin)
Library/Services/WinzipAdd.workflow
(No bundle ID)
Library/Services/WinzipEmail.workflow
(No bundle ID)
Library/Services/WinzipUnzip.workflow
(No bundle ID)
auto_master
+auto_master # Use directory service
/net -hosts -nobrowse,hidefromfinder,nosuid
/home auto_home -nobrowse,hidefromfinder
/Network/Servers -fstab
/- -static
/hosts -hosts -nobrowse,hidefromfinder,nosuid
Application check
com.autodesk.AutoCAD
User login items
iTunesHelper
Autodesk 360
iTeleport Connect
Activity Monitor
DiskWarriorStarter
XtraFinder
Restricted user files: 62
Font problems: 21
Elapsed time (s): 577
MacBook Pro (17-inch Late 2011), OS X Mavericks (10.9.5), 16GB RAM, 2TB HDD