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User profile for user: orbitus.cz
orbitus.cz Author
User level: Level 1
14 points

Sent mail occasionally not stored in sent folder

Hi,

we encountered weird problem with OS X server behaviour where user sent email via smtp server and it is not stored in his/her mailbox.

This issue is happening time to time I would say almost randomly.

Do you have any idea why this is happening and where is the sent mail?


I picked a case and gathered relevant logs:


Thank you in advance


Server OS 10.10.1 server 4.0.3


Amavis.log


Apr 1 17:10:28 smtp.server.tld /Applications/Server.app/Contents/ServerRoot/usr/bin/amavisd[99344]: (99344-14) ESMTP:[127.0.0.1]:10024 /Library/Server/Mail/Data/scanner/amavis/tmp/amavis-20150401T162847-99344-AfuMa tsy: <sender@server.tld> -> <receiver@server.tld>,<cc@server.tld> SIZE=42753 Received: from smtp.server.tld ([127.0.0.1]) by localhost (smtp.server.tld [127.0.0.1]) (amavisd-new, port 10024) with ESMTP; Wed, 1 Apr 2015 17:10:28 +0200 (CEST)

Apr 1 17:10:28 smtp.server.tld /Applications/Server.app/Contents/ServerRoot/usr/bin/amavisd[99344]: (99344-14) Checking: JjUbZ6HVURz7 [31.7.245.146] <sender@server.tld> -> <receiver@server.tld>,<cc@server.tld>

Apr 1 17:10:28 smtp.server.tld /Applications/Server.app/Contents/ServerRoot/usr/bin/amavisd[99344]: (99344-14) Open relay? Nonlocal recips but not originating: receiver@server.tld

Apr 1 17:10:28 smtp.server.tld /Applications/Server.app/Contents/ServerRoot/usr/bin/amavisd[99344]: (99344-14) FWD from <sender@server.tld> -> <receiver@server.tld>,<cc@server.tld>,BODY=7BIT 250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 920CA6DC5A3

Apr 1 17:10:28 smtp.server.tld /Applications/Server.app/Contents/ServerRoot/usr/bin/amavisd[99344]: (99344-14) Passed CLEAN {RelayedInbound,RelayedOpenRelay}, [31.7.245.146]:47116 [31.7.245.146] <sender@server.tld> -> <receiver@server.tld>,<cc@server.tld>, Queue-ID: 1D4EE6DC589, Message-ID: <1B41DA13-C36E-44A7-BF40-D470D106B262@server.tld>, mail_id: JjUbZ6HVURz7, Hits: 0.732, size: 42753, queued_as: 920CA6DC5A3, 493 ms


mail.log


Apr 1 17:10:28 smtp.server.tld postfix/smtp[1487]: 1D4EE6DC589: to=<receiver@server.tld>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.55, delays=0.03/0.02/0/0.49, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 920CA6DC5A3)

Apr 1 17:10:36 smtp.server.tld postfix/smtp[1493]: 920CA6DC5A3: to=<receiver@server.tld>, relay=mail.receiverserver.com[11.22.33.44]:25, delay=7.4, delays=0.06/0.03/0.37/7, dsn=2.0.0, status=sent (250 OK id=1YdKHr-0006of-5z)




filter na 920CA6DC5A3

Apr 1 17:10:28 smtp.server.tld postfix/smtpd[1491]: 920CA6DC5A3: client=localhost[127.0.0.1]

Apr 1 17:10:28 smtp.server.tld postfix/cleanup[1486]: 920CA6DC5A3: message-id=<1B41DA13-C36E-44A7-BF40-D470D106B262@server.tld>

Apr 1 17:10:28 smtp.server.tld postfix/qmgr[215]: 920CA6DC5A3: from=<sender@server.tld>, size=43163, nrcpt=2 (queue active)

Apr 1 17:10:28 smtp.server.tld postfix/smtp[1487]: 1D4EE6DC589: to=<receiver@server.tld>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.55, delays=0.03/0.02/0/0.49, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 920CA6DC5A3)

Apr 1 17:10:28 smtp.server.tld postfix/smtp[1487]: 1D4EE6DC589: to=<cc@server.tld>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.55, delays=0.03/0.02/0/0.49, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 920CA6DC5A3)

Apr 1 17:10:28 smtp.server.tld postfix/pipe[1495]: 920CA6DC5A3: to=<cc@smtp.server.tld>, orig_to=<cc@server.tld>, relay=dovecot, delay=0.16, delays=0.06/0.01/0/0.1, dsn=2.0.0, status=sent (delivered via dovecot service)

Apr 1 17:10:36 smtp.server.tld postfix/smtp[1493]: 920CA6DC5A3: to=<receiver@server.tld>, relay=mail.receiverserver.com[11.22.33.44]:25, delay=7.4, delays=0.06/0.03/0.37/7, dsn=2.0.0, status=sent (250 OK id=1YdKHr-0006of-5z)

Apr 1 17:10:36 smtp.server.tld postfix/qmgr[215]: 920CA6DC5A3: removed

Mac mini, OS X Yosemite (10.10.1), Mac mini 5,1 - server

Posted on Apr 2, 2015 2:12 AM

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4 replies
User profile for user: dane
dane
User level: Level 1
16 points

Apr 6, 2015 9:12 PM in response to orbitus.cz

I have a few users reporting the same problem. It is inconsistent and I have not found a way to reproduce it at will.

Our users have been BCC them selves so they have a copy to move to sent it if is not there.

They have also reported mail being copied to the Send and Drafts folders when they send it.

When they login from a different mail client the folders are the same. So I am assuming the problem is server side? Or at least the result is.

Is it the clients job to ask the server to move the mail from outbox to the sent folder?

I think this is where the problem is occurring.

We were looking at it this morning and moving mail around from Drafts to Trash and Sent. Mostly it moved around fine but there was one instance where we moved mail from Drafts to Trash.

We then quit and opened mail again (we waited until the activity window was empty)

The mail we moved to Trash was gone. But a new mail was in Drafts that had been sent earlier that morning. A copy was still in the Sent folder.

We could not reproduce this.

We also have roundcube but it is the mail.app clients that notice the problems. They are the majority so it is to be expected.

Clients OS X 10.10.2, mail.app 8.2

Server 4.0.3, OS X 10.10.2, Roundcube 1.0.3 (Topicdesk Roundcube Installer 1.0.3a)

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Sent mail occasionally not stored in sent folder

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