HT204152: Frequently asked questions about two-step verification for Apple ID

Learn about Frequently asked questions about two-step verification for Apple ID
Bigwife

Q: Forgot security question and lost recue email

Dear all!

I creat Apple ID as long time ago, and use my email company.

Now, i forgot security question, my email company was deleted.
How can i change security question and rescue email?

Thanks

iPhone 5s, iOS 8.2

Posted on Apr 2, 2015 1:20 AM

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Q: Forgot security question and lost recue email

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  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Apr 2, 2015 3:43 AM in response to Bigwife
    Level 10 (103,723 points)
    Apple TV
    Apr 2, 2015 3:43 AM in response to Bigwife

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

     

    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.

     

    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.

     

    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.

     

    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.

     

    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • by Bigwife,

    Bigwife Bigwife Apr 2, 2015 3:44 AM in response to Winston Churchill
    Level 1 (0 points)
    Apr 2, 2015 3:44 AM in response to Winston Churchill

    Thank you so much!
    But, i'm living in Viet Nam. What's number of Apple ID Support i can call ?

    Thanks

  • by Winston Churchill,

    Winston Churchill Winston Churchill Apr 2, 2015 3:54 AM in response to Bigwife
    Level 10 (103,723 points)
    Apple TV
    Apr 2, 2015 3:54 AM in response to Bigwife

    From the link I provided above (Blue Text)

     

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