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Ánh Ngoc

Q: I think my apple id has been changed without logging out from my phone.

I think my apple id has been changed without logging out from my phone. Now I can not activate my phone after restore the phone back to version 8.2 ios

iPhone 6, iOS 8.2

Posted on Apr 2, 2015 4:43 AM

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Q: I think my apple id has been changed without logging out from my phone.

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  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Apr 2, 2015 4:48 AM in response to Ánh Ngoc
    Level 10 (104,081 points)
    Apple TV
    Apr 2, 2015 4:48 AM in response to Ánh Ngoc

    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.

     

    This feature has been introduced to make stolen phones useless to those that have stolen them.

     

    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.

     

    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.

     

    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

     

    This article provides more information about Activation Lock.

  • by Ánh Ngoc,

    Ánh Ngoc Ánh Ngoc Apr 3, 2015 12:26 PM in response to Winston Churchill
    Level 1 (0 points)
    Apr 3, 2015 12:26 PM in response to Winston Churchill

    I am sure that my phone is logged apple account: nguyenngocanh1579@gmail.com.
    But why can not I activate my phone with this account. And the period
    02.03.2015 to 03.23.2015 I did not get the message or mail about all things
    related to the apple of my account, including I can not log in my account
    and receive email to retrieve your password. Please help me, I need to
    activate my phone. Thank you very much for listening to me.

    ​postscript
    because from February 3 to March 23 I was trying to get back to the
    original apple email id: nguyenngocanh1579@gmail.com but things become more
    desperate. so I created a new apple id with your email address:
    nguyenngocanh1579@gmail.com, and I succeeded. so I created the first apple
    id has been changed to a different email address, but I do not know. How to
    get back the original apple id.