Lmiskelly4904

Q: Cannot get into old iTunes account

We have an old iTunes account with purchased music in it that I would like to sync with current account. Unfortunately old account is under an email address that is no longer valid. We changed companies. So when they send me email to change password to get into it we do not receive email? I am not sure how to access the purchased items in this old account so I can get all our purchased music in one place???

Posted on Apr 2, 2015 5:54 AM

Close

Q: Cannot get into old iTunes account

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Apr 4, 2015 1:51 PM in response to Lmiskelly4904
    Community Specialists
    Apr 4, 2015 1:51 PM in response to Lmiskelly4904

    Hello Lmiskelly4904,

     

    Thanks for using Apple Support Communities.

     

    From your post I understand that you have a separate Apple ID account with purchases you'd like to download on to your computer.  If you don't have access to the email account associated with the Apple ID, then you could use the alternative authentication method, which is to use security questions.

     

    Answer your security questions

    1. Select “Answer security questions,” then click Next.
    2. Select your birth date, then click Next.
    3. Answer your security questions.
    4. Set a new password and select Reset Password.

     

    Make sure that you’re entering the correct Apple ID. In most cases, your Apple ID is also the primary email address of your Apple ID account. If these steps didn't help you change your password, contact Apple Support.

     

     

    If you forgot your Apple ID password - Apple Support

     

    Now if you are successful in resetting the Apple ID password, please keep in mind that there is a 90 day waiting period after you download the previous purchases from this other Apple ID.  This means that once you download the purchases on this older Apple ID on to your computer, you will not be able to use your current Apple ID on the computer for 90 days.

     

    Manage your associated devices in iTunes - Apple Support

     

    Take care,

    Alex H.