Norman Duke

Q: no FaceTime or iMessage on iPad with 8.2

Facetime and iMessage wont work. I've done all the resets and restarts. I noticed my automatic time zone will not lock onto a time zone. The little spinning star just spins away. Should I wait until apple resolves this?

iPad, iOS 8.2

Posted on Apr 2, 2015 8:39 AM

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Q: no FaceTime or iMessage on iPad with 8.2

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  • by Demo,

    Demo Demo Apr 2, 2015 8:58 AM in response to Norman Duke
    Level 10 (95,718 points)
    iPad
    Apr 2, 2015 8:58 AM in response to Norman Duke

    You could be waiting until the cows come home because Apple has never acknowledged that there is still an ongoing issue with Messages and FaceTime that I know of. I had the spinning wheel time zone issue myself. The first time it happened, I reset all settings and reset the iPad.

     

    Settings>General>Reset>Reset all settings.  I followed that with a reset by holding down on the sleep and home buttons at the sMe time until the Apple logo appeared on the screen. No data is lost but all device settings have to be entered again.

     

    That worked for me once, the second time it happened, that would not work, so I restored a backup that I already had from the day before. I backup every single day with iCloud and at least two or three times a week with iTunes. Restoring from the backup (which restores the settings) worked for me the second time it happened.

     

    YMMV.

  • by jazcan,

    jazcan jazcan Apr 2, 2015 8:59 AM in response to Norman Duke
    Level 4 (1,398 points)
    Apr 2, 2015 8:59 AM in response to Norman Duke

    There is another thread where quite a few folks are having the same issue:

    imessage and Facetime sign in activation error iPad ios8.1.2

  • by Demo,

    Demo Demo Apr 2, 2015 9:24 AM in response to Norman Duke
    Level 10 (95,718 points)
    iPad
    Apr 2, 2015 9:24 AM in response to Norman Duke

    I Forgot about this until jazcan jogged my memory and I even had this bookmarked and still forgot about it. Vince0909 in the thread that is referenced above made this suggestion and it worked for a number of users.

     

    You may still need to resolve the time zone issue as well.

    In my case it was not working for a week or two (iPad Air ios 8.1.3).

    In setting under iMessage I entered a dummy login just to see what I would get ... a pop-up show up for password confirmation the password.

    I canceled and I re-entered the correct username and password correctly and it works ... it's worth a try on your side

     

  • by 'shana,

    'shana 'shana Apr 2, 2015 12:35 PM in response to Demo
    Level 1 (55 points)
    Apr 2, 2015 12:35 PM in response to Demo

    I tried that. It lets me pick my address to verify, then dumps me back to sign in screen.

  • by 'shana,

    'shana 'shana Apr 2, 2015 12:42 PM in response to Norman Duke
    Level 1 (55 points)
    Apr 2, 2015 12:42 PM in response to Norman Duke

    under Privacy, do you have location services on? It needs to be on to find your time zone. Plus, under that, select System Services and make sure Setting Time Zone is selected

  • by Norman Duke,

    Norman Duke Norman Duke Apr 2, 2015 3:41 PM in response to 'shana
    Level 1 (5 points)
    iPad
    Apr 2, 2015 3:41 PM in response to 'shana

    On, It was set to share iPad with my iPhone, I changed to her iPad. The automatic  time zone is now correct, but still no luck with messaging and FaceTime. I get Message Activation - An error occurred during activation. Try again.

  • by Demo,

    Demo Demo Apr 2, 2015 3:52 PM in response to Norman Duke
    Level 10 (95,718 points)
    iPad
    Apr 2, 2015 3:52 PM in response to Norman Duke

    I realize that other people are still having this problem. Back when Apple released iOS 8.1.2 (I think) that was supposed to fix this, but it didn't for many people. Did you try Vince0909's trick that I posted above?

  • by Norman Duke,

    Norman Duke Norman Duke Apr 4, 2015 8:52 AM in response to Demo
    Level 1 (5 points)
    iPad
    Apr 4, 2015 8:52 AM in response to Demo

    What's Vince0909's trick? So far I have restored from backup, turned off then on, selected airplane mode switched time zone to manual then back to auto, full re-set. All of my devices work except for my wife iPad 3 (same Apple ID as we use them for business). No help from Apple. They want support money to resolve their problem. Very frustrating!

  • by OttawaGrandma,

    OttawaGrandma OttawaGrandma Apr 4, 2015 8:26 PM in response to 'shana
    Level 1 (0 points)
    Apr 4, 2015 8:26 PM in response to 'shana

    This is an issue on Apple's. The engineers sent a batch email to all senior techs that had RTAs in on Thursday. my FaceTime was up and running on Friday.