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I've locked myself out of my phone and it says connect to ITUNES hoever when i connect it to my computer it dosent work and still says connect to itunes.What do I do?

my phone 4s is locked and I cant unlock it unless I connect to ITunes but when I connect it, it doesn't work.

what do I do ?

iPhone 4S, iOS 8.2

Posted on Apr 2, 2015 11:20 AM

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Question marked as Best reply

Posted on Apr 2, 2015 11:22 AM

Did you click on the Restore button in iTunes?

3 replies

Apr 2, 2015 11:42 AM in response to phillippa.todd

Have you tried any troubleshooting?


Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.


Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).


Restore: Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory

I've locked myself out of my phone and it says connect to ITUNES hoever when i connect it to my computer it dosent work and still says connect to itunes.What do I do?

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