Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problem with Apple TV. I can't use it with my iPad but it does work with my iphone

when trying Apple tv with my iPad the message comes up 'can't load at this time try again later'. I also can't find a mirroring icon on my iPad. Neither of these issue are a problem with the iPhone.

Apple TV, iOS 8.1.3

Posted on Apr 2, 2015 11:10 AM

Reply
1 reply

Apr 2, 2015 12:09 PM in response to JanRuss

Welcome to the Apple Community.


Try the following steps, check whether things are working after each step where appropriate, before trying the next.


  1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
  2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
  3. Restart the Apple TV (Settings > General > Restart).
  4. Restart the Apple TV by removing ALL the cables for 30 seconds.
  5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  6. Restart your mobile device.


If you are still having problems, the following article(s) may help you.


Troubleshooting AirPlay

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Wifi Diagnostic Software (for Mac users)


You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.


When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

Problem with Apple TV. I can't use it with my iPad but it does work with my iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.