Cant find ipod shuffle 4th gen in itunes on mac

Question

JeanLarsen Author

Level 1

0 points

Cant find ipod shuffle 4th gen in itunes on mac

Please help!!

I cant seem to connect my ipod shuffle 4th generation with my itunes account..

-I have the latest itunes

-I have the latest macbook software

-I tried to turn off the shuffle and turn it on again - no difference!

-I tried to restart my macbook - no change!

-I tried to change USB - no change!

I tried to follow apple's walk through - but it didnt help..

Earlier when I bought the ipod shuffle from apple I connected it to a regular computer with windows 7..

-Theres currently music on the ipod, but Id like to change it..

Any idea to how I can solve this?

iPod shuffle (4th generation late 2012)

Posted on Apr 2, 2015 1:04 PM

Reply

Answer 1

jeremy_v

Community Specialist

Apr 5, 2015 11:51 AM in response to JeanLarsen

Hi JeanLarsen,

Thank you for visiting Apple Support Communities.

It appears that you don't see your iPod shuffle in iTunes when you connect it to your Mac.

You have tried several good troubleshooting steps, and there are a few more that I'd recommend from the support article If you don't see your connected device in iTunes for Mac.

You mentioned trying to change USB, and I want to make sure that includes all three of these steps:

Unplug other USB devices from your Mac and try again.

Try a different USB port.

Try a different USB cable.

Also, be sure to use the steps in this article when you reset your iPod:

Reset your iPod - Apple Support

If you have installed security or antivirus software, this tip may help:

If you have security software installed, learn how to resolve issues between iTunes and your security software.

If the icon for your iPod shuffle still does not appear in the upper-left corner of the iTunes Window, the article I mentioned suggests contacting Apple Support for more help:

If you still don't see your device in iTunes, contact Apple Support.

Sincerely,

Jeremy

Reply