My son's old phone was swapped out at apple due to technical issues they could not resolve. The new phone (5c) is unable to share it's location with Find My Friends because it's looking for the old phone. We're unable to delete the old phone as it's grayed out. How can we remove the old phone to share the location of the new one?
iPhone 5c, iOS 8.0.2
Howdy IlynGrl73,
The steps outlined below can help get the old device removed and the new device to appear as expected.
A device will appear in your device list when you log in to Find My iPhone as long as Find My iPhone is turned on in the iCloud Settings or System Preferences on your device or Mac. Be sure to remove your iCloud account, along with any other personal data, from your device or Mac prior to selling or giving away your device or Mac. If the device is currently offline, you can remove it from the device list by clicking the X to the right of its name (at icloud.com/find from a computer) or by swiping over the device name in the device list in the Find My iPhone iOS app, then tapping Remove (Find My iPhone 2.0 or later) or Delete (Find My iPhone 1.3).
Note: If your device is still configured with your iCloud account, the next time the device connects to the Internet, it will be added to the Find My iPhone page.
iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac
https://support.apple.com/en-us/HT204233
Sincerely,
Allen
unable to delete old phone from location services
