iPhone won't show up in itunes

Question

iPhone won't show up in itunes

I've been trying to get my iphone to connect to itunes for a while now, but nothing I've done has worked. I've looked in various other forum posts to see if those suggestions would work, and no success came. I've tried other USB ports, removing than reinstalling itunes, restarted both my computer and my device, using the Mobile Device Helper service, none of those worked. My issue is that itunes won't even register that my device is there, showing no icon. I only have one cord, so that solution is a no go, so I need some help here.

iPhone 5s, iOS 8.2

Posted on Apr 2, 2015 9:00 PM

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Answer 1

judysings

Community Specialist

Apr 5, 2015 2:24 PM in response to HyperswordDelta

Hi HyperswordDelta,

It sounds like you've already done a lot of troubeshooting and your iTunes for Windows software is still not recognizing your iPhone. The resource below lists the steps that you have taken, and maybe some you have not tried, in a specific order. If you have security software on your PC, disable it temporarily to make sure it is not stopping the process.

If you can't install or update iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT201668

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT204095

I hope this information helps ....

- Judy

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Answer 2

Apr 6, 2015 6:29 PM in response to judysings

I do in fact have some security software, however disabling it still didn't fix it. Thanks for the help, though. I appreciate it.

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Answer 3

Apr 6, 2015 6:37 PM in response to HyperswordDelta

All right, so after lots of restarting, checking stuff, spamming the connection cord for the iPhone in and out of the USB slot, and quite a few blue screens (Windows doesn't like it if a USB is put in then taken out rapidly too much), somehow, it actually connected. I have no idea how, or what the heck happened, but I'm glad it did. My device started to show up but often ended up with unknown error (0xE80000?? (??= 83, 65, 2D, etc.), so I restarted both my devices, and iTunes finally gave up and just connected and synced. So I don't know how it happened, again, but I'm happy now.

Goodbye.

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