HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Learn about Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
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Helpful answers
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Apr 5, 2015 2:10 PM in response to Drums_45by judysings,Hello Drums_45,
From your description, it sounds like your iPhone is not getting charged. Take a look at the following resources to address the power issue.
Charge your iPhone and iPod touch - Apple Support
https://support.apple.com/en-us/HT201569Charge the battery in your iPad - Apple Support
https://support.apple.com/en-us/HT202032
Connect iPad to a power outlet using the included cable and USB power adapter (use the table below to determine which adapter is intended for your iPad.)If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412If you see a black screen
You might need to charge your device before it can turn on. Plug in your device and let it charge for at least 10 minutes (20 minutes for iPad), then try turning it on.
You should see a battery icon while your device is charging. If you continue to see a black screen, reset your device.
Hope that helps ...
- Judy
