Dogg1o

Level 1 (0 points)

Q: Since 8.2 neither FaceTime or iMessage will connect. I have tried reset and time zone. Any other ideas?

aas stated, only been a problem since 8.2

iPad Mini, iOS 8.2

Posted on Apr 3, 2015 12:00 AM

I have this question too

Q: Since 8.2 neither FaceTime or iMessage will connect. I have tried reset and time zone. Any other ideas?

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by judysings,

judysings Apr 5, 2015 2:58 PM in response to Dogg1o
Community Specialists

Apr 5, 2015 2:58 PM in response to Dogg1o

Hi Dogg1o,
The resources below will provide some additional troubleshooting steps for your FaceTime and Messages apps on your iPad:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
https://support.apple.com/en-us/HT201349

If you get an error when trying to activate iMessage or FaceTime - Apple Support
https://support.apple.com/en-us/HT201422

If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-is/HT204065

If you can't make or receive FaceTime calls - Apple Support
https://support.apple.com/en-us/HT204168

I hope this information helps ....

- Judy
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by 'shana,

'shana Apr 11, 2015 9:33 AM in response to Dogg1o
Level 1 (55 points)

Apr 11, 2015 9:33 AM in response to Dogg1o

Were you able to get it working?
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by Dogg1o,

Dogg1o Apr 12, 2015 12:22 AM in response to 'shana
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Apr 12, 2015 12:22 AM in response to 'shana

No. I have raised a call with Apple...they have run diagnostics and confirmed that there is an issue....they had taken a number of similar calls. They are working on a solution. Thanks for your help.
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by 'shana,

'shana Apr 12, 2015 9:34 AM in response to Dogg1o
Level 1 (55 points)

Apr 12, 2015 9:34 AM in response to Dogg1o

I'm glad they are acknowledging they have a problem. Mine stopped working on the 20th of March.

I had installed 8.2 prior to that but don't remember when. My friend's AppleID works on my iPad for message and Facetime, but mine doesn't work on hers.

Good luck!
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