HT204291: Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch

Learn about Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch
JohnB416
Level 1 (0 points)

Q: My iPad 4 does not show up on my TV screen when in AirPlay mirroring mode using WiFi.  The iPad displays AirPlay set to TV with the Mirroring On (green).  My iPad IOS software is 8.2 and my Apple TV software is at 7.1.  The TV displays the Apple Menu.  Th

My iPad 4 does not show up on my TV screen when in AirPlay mirroring mode using WiFi.  The iPad displays AirPlay set to TV with the Mirroring On (green).

 

My iPad IOS software is 8.2 and my Apple TV software is at 7.1.  The TV displays the Apple Menu.  The “Settings” does however displays the General menu allowing me to see:

Apple software:          7.1 (7003)

Apple TV:                   Model No. A1464, Part No. MD199B/A

Signal Strength shows 5 circles.

 

It does not display the iPad screen but when I use the BT Sport App I can hear the sound but there is no video.  I have searched the internet for a solution to no avail. The problem first arose when the IOS was at 8.1+ but it worked correctly briefly when I updated to IOS 8.2.  Can you help please?

iPad (4th gen) Wi-Fi, iOS 8.2, TV mirroring

Posted on Apr 3, 2015 7:50 AM

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JohnB416

Q: My iPad 4 does not show up on my TV screen when in AirPlay mirroring mode using WiFi.  The iPad displays AirPlay set to TV wi ... more

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  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Apr 5, 2015 11:53 PM in response to JohnB416
    Level 10 (103,392 points)
    Apple TV
    Apr 5, 2015 11:53 PM in response to JohnB416

    Welcome to the Apple Community.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

  • by JohnB416,

    JohnB416 JohnB416 Apr 5, 2015 11:59 PM in response to Winston Churchill
    Level 1 (0 points)
    Apr 5, 2015 11:59 PM in response to Winston Churchill

    This ultimately worked, I had some difficulty reconnecting to my WiFi network as the Apple TV did not seem to connect.  In desperation I decided to try AirPlay and bingo it was working - to my relief.  Thanks very much Winston Churchill.

     

    JohnB416