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Apr 6, 2015 8:58 AM in response to krisandrby judysings,Hi krisandr,
It appears that the smtp address above is incorrect. I would suggest you print out the email settings sheet below, call Cox and get the specific answers to the settings and give it another try. I'll include some additional troubleshooting steps below as well.
Mail settings you might need from your email provider - Apple Support
https://support.apple.com/en-us/HT203995Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/TS3899Regards,
- Judy
