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Cannot Share/Send Photo with MDM Managed Device

When using any device that has an Exchange (ActiveSync) account created through an MDM product (in this case Barracauda MDM, but had the issue with Absolute's product as well), you cannot share (attach) any photo via email in the Photo app. What appears is the Setup page for Mail requesting you to create a email account as if one doesn't exist. (We do not allow any other accounts (i.e. Gmail, iCloud, etc.) to be created on our company owned devices).


One can though "Insert Photo" when in the creation part of an email in the Mail app, but this allows only one photo to be inserted at a time. As well it is not very intuitive as the user must know how to do this and it is on the part that is usually hidden on the contexual menu that you get to select/insert/etc. items in Mail.


Not being able to send/share from the Photo app is very difficult and confusing for our users, any recommendations, fixes, etc.?


Note: It does work fine if you use an Exchange (ActiveSync) account manually setup on an iOS, but just not thru an MDM managed/setup Exchange (ActiveSync) account.

iPhone 6 Plus, iOS 8.2, Also have other iOS devices

Posted on Apr 3, 2015 1:46 PM

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Question marked as Best reply

Posted on Apr 25, 2016 3:04 AM

We had a problem with sharing anything - either photos or pdf to/from Adobe.


We fixed it by going into our iOS restrictions for the device and ticking (under Functionality)


Allow documents from managed sources in unmanaged destinations and

Allow documents from unmanaged sources in managed destinations.


We could then share things backwards and forwards into email.


Hope that helps

1 reply
Question marked as Best reply

Apr 25, 2016 3:04 AM in response to HCI-VNS Care Services IT

We had a problem with sharing anything - either photos or pdf to/from Adobe.


We fixed it by going into our iOS restrictions for the device and ticking (under Functionality)


Allow documents from managed sources in unmanaged destinations and

Allow documents from unmanaged sources in managed destinations.


We could then share things backwards and forwards into email.


Hope that helps

Cannot Share/Send Photo with MDM Managed Device

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