iMessage and Facetime weird issue on ipad mini 1

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Level 1

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iMessage and Facetime weird issue on ipad mini 1

Hi guys,

I'm trying to figure out if I should find an exorcist or a priest now...

So story is that I bought an iPad Mini 1 for my grand to facetime calling and view shared photos. It is an wifi 32GB version. But I've been crazy all over because of this weird issue:

To summarize.

-I'm having 2 ipad: an iPad Air 2 that I'm using and this iPad Mini 1.

-I created a new AppleID to use in this iPad Mini. So I'm having an old AppleID and a new AppleID. And of course I confirmed email address.

Everything so far works perfectly, the iCloud, Itunes, Appstore... Everything, except iMessage and Facetime. I couldn't login and activate iMessage/Facetime on this iPad no matter what. Things would make more sense if this didn't happen:

-I can login and activate then use iMessage/Facetime using both new and old AppleID on my iPad Air without any problem (so this shouldn't be account issue or network)

-I can login and activate then use iMessage/Facetime using the old AppleID on my iPad Mini without any problem (so this shouldn't be iPad issue) while I cannot do the same with new AppleID (which my iPad Air can use normally)

I tried to:

-Set timezone, both auto and manual

-Reset all settings

-Reset network

-Use Google DNS

-Restart this and restart that

-Create another new AppleID, still the same issue.

So far, nothing can solve this issue and I'm frustrated as **** >.<

I'm trying to restore the iPad, this is my final option though. Does anyone have the same problem and got luck to solve this one? Or I need to turn this back to seller?

My iPad Mini and Air are using iOS 8.2.

iPad Mini, iOS 8.2

Posted on Apr 3, 2015 10:01 AM

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Answer 1

Brett L

Community Specialist

Apr 6, 2015 9:19 AM in response to NNTong

Hey NNTong,

If you are having an issue with being unable to make FaceTime calls or use iMessages, I would suggest that you troubleshoot using the steps in this article -

If you can't make or receive FaceTime calls - Apple Support

Thanks for using Apple Support Communities.

Happy computing,

Brett L

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Answer 2

jazcan

Level 4

1,456 points

Apr 6, 2015 9:32 AM in response to NNTong

Try this solution offered from a previous thread:

DemoApr 2, 2015 12:24 PM Re: no FaceTime or iMessage on iPad with 8.2
Re: no FaceTime or iMessage on iPad with 8.2in response to Norman Duke

Vince0909 in the thread that is referenced above made this suggestion and it worked for a number of users.You may still need to resolve the time zone issue as well.

Vince0909
Re: imessage and Facetime sign in activation error iPad ios8.1.2 in response to hann_christine In my case it was not working for a week or two (iPad Air ios 8.1.3). In setting under iMessage I entered a dummy login just to see what I would get ... a pop-up show up for password confirmation the password. I canceled and I re-entered the correct username and password correctly and it works ... it's worth a try on your side

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Answer 3

'shana

Level 1

55 points

Apr 7, 2015 8:30 AM in response to NNTong

I've done all that too and I'm currently working with a Senior tech and he's working with the engineers. I think it's a database or server problem at Apple for some people. Those of us who have done all the voodoo tricks and have reset their iPads numerous times and still can't log in.

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