Daws27
Level 1 (0 points)

Q: My iPhone 5c won't turn on?

My iPhone 5c was glitching a little bit so I decided to turn it off and turn it back on again (restart). After turning it off, I tried to turn it back on but it just shows the Apple logo and then goes back to a blank screen after about 5-10 seconds? I have tried holding both the home and lock buttons and still nothing works... Suggestions?

iPhone 5c

Posted on Apr 3, 2015 2:44 PM

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Daws27

Q: My iPhone 5c won't turn on?

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  • by bobby_d,

    bobby_d bobby_d Apr 6, 2015 12:38 PM in response to Daws27
    Level 3 (770 points)
    Apr 6, 2015 12:38 PM in response to Daws27

    Hi Daws27,

     

    It seems you are unable restart your iPhone. That does sound troublesome. Have you created a backup at any point using iCloud or iTunes? The following article provides troubleshooting guidance which may help you find a solution:

     

    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

     

    If you see a black screen

    You might need to charge your device before it can turn on. Plug in your device and let it charge for at least 10 minutes (20 minutes for iPad), then try turning it on. 

    You should see a battery icon while your device is charging. If you continue to see a black screen, reset your device. 

    If your device doesn't respond when you press buttons

    Your device might not return to the Home screen when you press the Home button, wake from sleep when you press the Sleep/Wake button, slide to unlock or power off, or it might appear frozen. Try these steps:

    1. Restart your device.
    2. If it still doesn't respond, or if it doesn't turn back on, reset your device.

    If your device gets stuck during startup

    When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:

    1. Make sure that you have iTunes 12 or later on your computer.
    2. Put your device in recovery mode.
    3. When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.

     

    Get more help

    If you still need help after trying the steps above, contact Apple Support. 

     

    Thank you for contributing to Apple Support Communities.

     

    Take care,

    Bobby_D