Finder problems

Question

Finder problems

17" MacBook Pro - running Mac OS 10.6.8

Cursor had disapppeared - closed the lid and waited for the computer to go to sleep.

Opened the computer and the cursor had come back.

This has often worked before but this time although I had a cursor I could move around, clicking on things did not work.

Shut the computer down.

Restarted the computer:

The only thing on the desktop is the Activity Monitor

The only things in the menu bar

Apple on the left

Dropbox, Magic Menu, Mous[ose, and CrashPlan on the right

The items on the dropdown menus for the above all worked OK

The only applications that I can run are those related to items in the APPLE > Recent Items and they all work OK

Command C for copy does not work.

Switching to a different User and on that user everything is OK.

Shut down using power off.

Restarted the computer and same as before.

For what it is worth:

Several days ago I went to run a video and got the message that I needed a newer verson of Java and I clicked OK to download it.

After the first part of it I was asked if I wanted to install MacKeeper and I clicked on skip

Afterward I found that some settings (new screen, default download disk) had changed for Safari & FireFox, I corrected them.

Also found that some "installer" was back that eats up memory space and CPU time but does not seem to do anything. Using Application Monitor a normal

Stop will stop it. I had this proplem several months ago and had taken care of it at that time. Will have to get rid of it again.

Ran Disk Utility Verify on all disks and no problems were found

Sophos had quit running some weeks ago and searching the Internet I found that others had the same porblem, but no solution.

Uninstalling and reinstalling Sophos got it going OK

Did a full disk scan and it found no problems.

I am not certain if I did any "good" restarts after those last two.

Posted on Apr 3, 2015 5:38 PM

Reply

Answer 1

Best reply

BobHarris

Level 9

53,123 points

Apr 4, 2015 7:54 PM in response to Lowell Ray Anderson

Sounds like you have Adware installed. Possibly Genieo (and evil bit of software)

Please post the output from EtreCheck

<https://discussions.apple.com/docs/DOC-6174>

Also you might try AdwareMedic

<http://www.adwaremedic.com/index.php>

And I'll tell you right up front, the long term forum contributors do not like anti-malware products. Mostly because they interfere with Macs, cause performance problems, and are a frequent source of kernel panics. I suggest you uninstall Sophos, and any other anti-malware, Mac cleaners, and memory cleaners you may have installed on your Mac.

Reply

Answer 2

Apr 4, 2015 8:13 PM in response to BobHarris

Thank you Bob.

I cannot run EtreCheck because:

I do not have access to the disks as they are not on the desktop.

There is no Dock to select it from.

And without the dock I can not call up Finder in order to get the Finder menu bar

I downloaded EtreCheck again in hopes that from the Download screen I could get to its location. No luck.

I ran EtreCheck earlier in the week but too long ago for it to be in the Recent Items listing.

From the Recent Items list I was able to run Mail, Safari, and FireFox.

And from doccuments in the Recent ltems list there were some doccuments from which I was able to get Microsoft Word and TextEdit up and running.

Those applcations run fine and their menu bar functions all seem to work except although Copy and Cut appear to work, Paste does not.

Any suggestions on how I can get other applications running, most noteabllly Finder?

Reply

Answer 3

seventy one

Level 7

27,424 points

Apr 5, 2015 12:43 AM in response to Lowell Ray Anderson

That video which left you the message was probably the culprit, especially if the offer to get MacKeeper followed soon afterwards.

And a small addition to Bob's comments. Another 'anti virus' aid that many people have, but is known to cause problems, is Avast. Remove that if you have it.

You need to remove every vestige of these beasts; I find that 'Find any File' comes in very useful.

Reply

Answer 4

Eric Root

Level 10

684,039 points

Apr 5, 2015 6:24 AM in response to Lowell Ray Anderson

Written by Thomas Reed, a long time poster and the ‘expert’ on malware.

Malware Guide – Adware – 10.6 and under

Reply

Answer 5

BobHarris

Level 9

53,123 points

Apr 6, 2015 2:26 PM in response to Lowell Ray Anderson

Command-Tab will allow you to display the running apps. You can either continue to hold the command key and keep tapping tab to cycle through the apps till you get to Finder, or you can use the Trackpad, or you can use the Arrow keys. Once you have the Finder as the active app, you can use Finder -> Go -> Downloads to get to the Downloads folder and access EtreCheck.

Or in the Finder, there should be a download arrow on the far right.

If you click on that, you should see the last items you downloaded. There will be a magnifying glass to the right of the EtreCheck download. If you click on the magnifying glass, it will take you to the Downloads folder.

If you continue to have problems accessing the Dock and Finder, you might want to consider booting into Safe Mode to see if that allows you to get some control so you can clean things up (Safe Mode is only a short term thing until you remove undesirable elements).

<http://support.apple.com/kb/ht1564>

Reply

Answer 6

Apr 6, 2015 2:26 PM in response to BobHarris

Yes, there was adware installed.

Reply

Answer 7

Apr 6, 2015 2:46 PM in response to BobHarris

Command-Tab did not work.

Starting in Safe Mode did get me to where I could get to and delete the adware items.

So far everything seems to now be running fine.

I have been running Sophos for years with no problems and it did caught some bad items over that time.

EtreCheck results follow, run after another shutdown and start up

Problem description:

The memory hog Installer T still comes up on startup.

Also getting “rapport cannot be opened because of a problem” message comes up on startup.

EtreCheck version: 2.1.8 (121)

Report generated April 6, 2015 3:40:50 PM MDT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (17-inch, Mid 2009) (Technical Specifications)

MacBook Pro - model: MacBookPro5,2

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Replace Soon - Cycle count 1169

Video Information: ℹ️

NVIDIA GeForce 9600M GT - VRAM: 512 MB

spdisplays_display_connector

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1920 x 1200

spdisplays_display_connector

System Software: ℹ️

Mac OS X 10.6.8 (10K549) - Time since boot: 0:28:32

Disk Information: ℹ️

WDC WD7500BPKT-75PK4T0 disk0 : (698.64 GB)

- (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 551.90 GB (258.91 GB free)

Whatever (disk0s3) /Volumes/Whatever : 100.00 GB (99.79 GB free)

Alternate (disk0s4) /Volumes/Alternate : 97.65 GB (87.60 GB free)

MATSHITADVD-R UJ-868

USB Information: ℹ️

Apple Inc. Built-in iSight

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Kernel Extensions: ℹ️

/Applications/AirParrot 2.app

[not loaded] com.squirrels.airparrot.framebuffer (5 - SDK 10.10) [Click for support]

[not loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Click for support]

/System/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (2.3.11) [Click for support]

[not loaded] com.palm.ClassicNotSeizeDriver (3.2) [Click for support]

[loaded] com.sophos.kext.sav (9.2.0 - SDK 10.8) [Click for support]

[loaded] com.sophos.nke.swi (9.2.0 - SDK 10.8) [Click for support]

/Users/[redacted]/Desktop/SMP APPLE/Applications/TechTool Deluxe/TechTool Deluxe.app

[not loaded] com.micromat.iokit.TTIOMIATADriver (1.2) [Click for support]

[not loaded] com.micromat.iokit.TTIOMIFWDriver (1.2) [Click for support]

Startup Items: ℹ️

HP IO: Path: /Library/StartupItems/HP IO

Startup items are obsolete in OS X Yosemite

Problem System Launch Daemons: ℹ️

[not loaded] org.samba.winbindd.plist [Click for support]

Launch Agents: ℹ️

[loaded] at.obdev.LittleSnitchNetworkMonitor.plist [Click for support]

[running] at.obdev.LittleSnitchUIAgent.plist [Click for support]

[running] com.micromat.TechToolProAgent.plist [Click for support]

[running] com.sophos.uiserver.plist [Click for support]

[failed] com.trusteer.rapport.rapportd.plist [Click for support] [Click for details]

[loaded] org.glimmerblocker.updater.plist [Click for support]

Launch Daemons: ℹ️

[running] at.obdev.littlesnitchd.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.barebones.authd.plist [Click for support]

[running] com.crashplan.engine.plist [Click for support]

[running] com.micromat.TechToolProDaemon.plist [Click for support]

[running] com.sophos.common.servicemanager.plist [Click for support]

[running] com.trusteer.rooks.rooksd.plist [Click for support]

[running] org.glimmerblocker.proxy.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.Installer.completer.download.plist [Click for support]

[loaded] com.Installer.completer.ltvbit.plist [Click for support]

[failed] com.Installer.completer.update.plist [Click for support]

[failed] flashmall_enabler.plist [Click for support]

[unknown] flashmall_enabler.sh [Click for support]

User Login Items: ℹ️

CrashPlan menu bar UNKNOWN (missing value)

MagicMenu Application (/Applications/Stuffit Deluxe 9.0.1/StuffIt Deluxe 9.0/MagicMenu.app)

Archive Assistant Scheduler Application (/Applications/Stuffit Deluxe 9.0.1/StuffIt Deluxe 9.0/Archive Assistant.app/Contents/Resources/Archive Assistant Scheduler.app)

Palm Desktop Background Application (/Applications/Palm/Palm Desktop/Contents/Resources/Palm Desktop Background.app)

Transport Monitor Application (/Applications/Palm/Transport Monitor)

Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)

Mouseposé Application (/Applications/Mouseposé.app)

AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)

EEventManager Application (/Applications/EPSON/Creativity Suite/Event Manager/EEventManager)

Activity Monitor Application (/Applications/Utilities/Activity Monitor.app)

AdobeResourceSynchronizer UNKNOWN (missing value)

iTunesHelper UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

CrashPlan menu bar Application (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.1 [Click for support]

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

RealPlayer Plugin: Version: Unknown [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

QuickTime Plugin: Version: 7.6.6

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 [Click for support]

GarminGpsControl: Version: 2.9.1.0 Release [Click for support]

JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.39 [Click for support]

WebEx64: Version: 1.0 - SDK 10.5 [Click for support]

Safari Extensions: ℹ️

Right Exit

YouTube Downloader

OpenAtEnd

Audio Plug-ins: ℹ️

iSightAudio: Version: 7.6.6

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

GlimmerBlocker [Click for support]

StuffIt AVR [Click for support]

TechTool Protection [Click for support]

Trusteer Endpoint Protection [Click for support]

Time Machine: ℹ️

Time Machine information requires OS X 10.7 "Lion" or later.

Top Processes by CPU: ℹ️

21% WebProcess

9% Safari

6% WindowServer

5% Preview

5% java

Top Processes by Memory: ℹ️

533 MB java

524 MB WebProcess

223 MB Safari

198 MB Mail

189 MB SophosScanD

Virtual Memory Information: ℹ️

3.33 GB Free RAM

2.97 GB Active RAM

1.37 GB Inactive RAM

651 MB Wired RAM

503 MB Page-ins

41 KB Page-outs

Diagnostics Information: ℹ️

Apr 6, 2015, 03:09:34 PM Self test - passed

Apr 6, 2015, 02:17:39 PM /Users/[redacted]/Library/Logs/DiagnosticReports/rapportd_2015-04-06-141739_[re dacted].crash

Apr 6, 2015, 01:42:00 PM /Users/[redacted]/Library/Logs/DiagnosticReports/rapportd_2015-04-06-134200_[re dacted].crash

Apr 6, 2015, 01:17:25 PM /Library/Logs/CrashReporter/launchctl_2015-04-06-131725_[redacted].crash

Apr 6, 2015, 01:17:25 PM /Library/Logs/DiagnosticReports/launchctl_2015-04-06-131725_[redacted].crash

Apr 6, 2015, 01:08:40 PM /Library/Logs/DiagnosticReports/launchctl_2015-04-06-130840_[redacted].crash

Apr 6, 2015, 01:08:40 PM /Library/Logs/CrashReporter/launchctl_2015-04-06-130840_[redacted].crash

Apr 6, 2015, 12:40:46 PM /Library/Logs/CrashReporter/launchctl_2015-04-06-124046_[redacted].crash

Apr 6, 2015, 12:40:46 PM /Library/Logs/DiagnosticReports/launchctl_2015-04-06-124046_[redacted].crash

Apr 6, 2015, 11:48:21 AM /Library/Logs/DiagnosticReports/launchctl_2015-04-06-114821_[redacted].crash

Apr 6, 2015, 11:48:21 AM /Library/Logs/CrashReporter/launchctl_2015-04-06-114821_[redacted].crash

Apr 6, 2015, 10:35:39 AM /Library/Logs/CrashReporter/CrashPlan menu bar_2015-04-06-103539_[redacted].crash

Apr 4, 2015, 12:06:07 AM /Library/Logs/DiagnosticReports/launchctl_2015-04-04-000607_[redacted].crash

Apr 4, 2015, 12:06:07 AM /Library/Logs/CrashReporter/launchctl_2015-04-04-000607_[redacted].crash

Apr 4, 2015, 12:04:30 AM /Library/Logs/DiagnosticReports/Kernel_2015-04-04-000430_[redacted].panic [Click for details]

Apr 3, 2015, 05:31:23 PM /Library/Logs/CrashReporter/launchctl_2015-04-03-173123_[redacted].crash

Apr 3, 2015, 05:31:23 PM /Library/Logs/DiagnosticReports/launchctl_2015-04-03-173123_[redacted].crash

Apr 3, 2015, 05:19:14 PM /Library/Logs/CrashReporter/launchctl_2015-04-03-171914_[redacted].crash

Apr 3, 2015, 05:19:14 PM /Library/Logs/DiagnosticReports/launchctl_2015-04-03-171914_[redacted].crash

Apr 6, 2015, 03:11:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/rapportd_2015-04-06-151138_[re dacted].crash

Apr 6, 2015, 10:35:39 AM /Library/Logs/DiagnosticReports/CrashPlan menu bar_2015-04-06-103539_[redacted].crash

Reply

Answer 8

BobHarris

Level 9

53,123 points

Apr 6, 2015 3:30 PM in response to Lowell Ray Anderson

[loaded] com.Installer.completer.download.plist [Click for support]

[loaded] com.Installer.completer.ltvbit.plist [Click for support]

[failed] com.Installer.completer.update.plist [Click for support]

Google says this is part of Genieo (a very bad bit of adware). Try AdwareMedic

<http://www.adwaremedic.com/index.php>

If you have not already.

Otherwise try manual removal

Finder -> Go -> Go to Folder -> ~/Library/LaunchAgents (~ is a tilda characger, typically found on the upper left side of the keyboard).

Reply

Answer 9

Apr 6, 2015 9:37 PM in response to BobHarris

Thank you Bob,

I missed those on my manual removal of adware, MAC OS 10.6.8. That took care of the InstallT coming up.

Got rid of the “rapport cannot be opened because of a problem” message comes up on startup bu somg tje EtreCheck [Click for support] and uninstalling rapport.

EtreCheck is great.

Problem description:

Clean now?

EtreCheck version: 2.1.8 (121)

Report generated April 6, 2015 10:35:44 PM MDT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (17-inch, Mid 2009) (Technical Specifications)

MacBook Pro - model: MacBookPro5,2

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Replace Soon - Cycle count 1169

Video Information: ℹ️

NVIDIA GeForce 9600M GT - VRAM: 512 MB

spdisplays_display_connector

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1920 x 1200

spdisplays_display_connector

System Software: ℹ️

Mac OS X 10.6.8 (10K549) - Time since boot: 1:28:1

Disk Information: ℹ️

WDC WD7500BPKT-75PK4T0 disk0 : (698.64 GB)

- (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 551.90 GB (258.88 GB free)

Whatever (disk0s3) /Volumes/Whatever : 100.00 GB (99.79 GB free)

Alternate (disk0s4) /Volumes/Alternate : 97.65 GB (87.60 GB free)

MATSHITADVD-R UJ-868

USB Information: ℹ️

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Kernel Extensions: ℹ️

/Applications/AirParrot 2.app

[not loaded] com.squirrels.airparrot.framebuffer (5 - SDK 10.10) [Click for support]

[not loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Click for support]

/System/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (2.3.11) [Click for support]

[not loaded] com.palm.ClassicNotSeizeDriver (3.2) [Click for support]

[loaded] com.sophos.kext.sav (9.2.0 - SDK 10.8) [Click for support]

[loaded] com.sophos.nke.swi (9.2.0 - SDK 10.8) [Click for support]

/Users/[redacted]/Desktop/SMP APPLE/Applications/TechTool Deluxe/TechTool Deluxe.app

[not loaded] com.micromat.iokit.TTIOMIATADriver (1.2) [Click for support]

[not loaded] com.micromat.iokit.TTIOMIFWDriver (1.2) [Click for support]

Startup Items: ℹ️

HP IO: Path: /Library/StartupItems/HP IO

Startup items are obsolete in OS X Yosemite

Problem System Launch Daemons: ℹ️

[not loaded] org.samba.winbindd.plist [Click for support]

Launch Agents: ℹ️

[loaded] at.obdev.LittleSnitchNetworkMonitor.plist [Click for support]

[running] at.obdev.LittleSnitchUIAgent.plist [Click for support]

[running] com.micromat.TechToolProAgent.plist [Click for support]

[running] com.sophos.uiserver.plist [Click for support]

[loaded] org.glimmerblocker.updater.plist [Click for support]

Launch Daemons: ℹ️

[running] at.obdev.littlesnitchd.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.barebones.authd.plist [Click for support]

[running] com.crashplan.engine.plist [Click for support]

[running] com.micromat.TechToolProDaemon.plist [Click for support]

[running] com.sophos.common.servicemanager.plist [Click for support]

[running] org.glimmerblocker.proxy.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

CrashPlan menu bar UNKNOWN (missing value)

MagicMenu Application (/Applications/Stuffit Deluxe 9.0.1/StuffIt Deluxe 9.0/MagicMenu.app)

Archive Assistant Scheduler Application (/Applications/Stuffit Deluxe 9.0.1/StuffIt Deluxe 9.0/Archive Assistant.app/Contents/Resources/Archive Assistant Scheduler.app)

Palm Desktop Background Application (/Applications/Palm/Palm Desktop/Contents/Resources/Palm Desktop Background.app)

Transport Monitor Application (/Applications/Palm/Transport Monitor)

Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)

Mouseposé Application (/Applications/Mouseposé.app)

AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)

EEventManager Application (/Applications/EPSON/Creativity Suite/Event Manager/EEventManager)

Activity Monitor Application (/Applications/Utilities/Activity Monitor.app)

AdobeResourceSynchronizer UNKNOWN (missing value)

iTunesHelper UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

CrashPlan menu bar Application (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.1 [Click for support]

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

RealPlayer Plugin: Version: Unknown [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

QuickTime Plugin: Version: 7.6.6

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 [Click for support]

GarminGpsControl: Version: 2.9.1.0 Release [Click for support]

JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.39 [Click for support]

WebEx64: Version: 1.0 - SDK 10.5 [Click for support]

Safari Extensions: ℹ️

Right Exit

YouTube Downloader

OpenAtEnd

Audio Plug-ins: ℹ️

iSightAudio: Version: 7.6.6

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

GlimmerBlocker [Click for support]

StuffIt AVR [Click for support]

TechTool Protection [Click for support]

Time Machine: ℹ️

Time Machine information requires OS X 10.7 "Lion" or later.

Top Processes by CPU: ℹ️

21% WebProcess

8% activitymonitord

4% WindowServer

3% Safari

1% hidd

Top Processes by Memory: ℹ️

533 MB WebProcess

464 MB java

241 MB Safari

241 MB mds

215 MB Mail

Virtual Memory Information: ℹ️

2.80 GB Free RAM

2.80 GB Active RAM

2.12 GB Inactive RAM

604 MB Wired RAM

202 MB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Apr 6, 2015, 09:07:21 PM Self test - passed

Apr 6, 2015, 09:04:12 PM /Library/Logs/DiagnosticReports/rapportd_2015-04-06-210412_[redacted].crash

Apr 6, 2015, 09:04:12 PM /Library/Logs/CrashReporter/rapportd_2015-04-06-210412_[redacted].crash

Apr 6, 2015, 07:38:02 PM /Users/[redacted]/Library/Logs/DiagnosticReports/rapportd_2015-04-06-193802_[re dacted].crash