rbdn5
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Q: my iphone 5 wont turn on, charge or respond to anything

my phone was on charge over night, this morning i checked it and it was off. it wont turn on, if i plug the charger in nothing happens still.

ive tried hard reseting it and nothing. how do i resolve this??

iPhone 5

Posted on Apr 3, 2015 6:23 PM

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rbdn5

Q: my iphone 5 wont turn on, charge or respond to anything

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  • by sterling r,

    sterling r sterling r Apr 6, 2015 2:10 PM in response to rbdn5
    Community Specialists
    Apr 6, 2015 2:10 PM in response to rbdn5

    Howdy rbdn5,

     

    As I understand it, your phone is not turning on even after you held down the Home and Sleep/Wake buttons. I would use the other troubleshooting from this article about that kind of issue:

     

    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on

    If you see a black screen

    You might need to charge your device before it can turn on. Plug in your device and let it charge for at least 10 minutes (20 minutes for iPad), then try turning it on. 

    You should see a battery icon while your device is charging. If you continue to see a black screen, reset your device. 

     

    If your device doesn't respond when you press buttons

    Your device might not return to the Home screen when you press the Home button, wake from sleep when you press the Sleep/Wake button, slide to unlock or power off, or it might appear frozen. Try these steps:

    1. Restart your device.
    2. If it still doesn't respond, or if it doesn't turn back on, reset your device.

    Get more help

    If you still need help after trying the steps above, contact Apple Support. 

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling