Q: boot camp problem

While installing BC and Windows 7 everything went smoothly up to the opening chime of windows 7 and then a black screen comes up..no windows 7 even after 5 minutes. There was one other strange thing where it asks to download Windows Support Software a message comes up stating that windows support software is not available. No problem we say because we have a Snow Leopard instal disc and that should satisfy the requirement.

Any words of wisdom will be appreciated!

iMac (21.5-inch Mid 2011), Mac OS X (10.6.8)

Posted on Apr 4, 2015 10:51 AM

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Q: boot camp problem

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by Loner T,

Loner T Apr 5, 2015 5:48 AM in response to Olemacr
Level 7 (23,633 points)

Safari

Apr 5, 2015 5:48 AM in response to Olemacr

1. What is the version of OS X?
2. What is the version of Bootcamp Assistant?
3. Are you installing 32-bit or 64-bit W7?
4. What GPU do you have in your iMac? Please see Boot Camp: iMac displays a black screen during installation of Windows 7 - Apple Support.
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by Olemacr,

Olemacr Apr 5, 2015 11:01 AM in response to Loner T
Level 1 (8 points)

Mac OS X

Apr 5, 2015 11:01 AM in response to Loner T

I should have mentioned that this problem is with my brother in laws Mac so will get the info you asked for asap. For a little bit of clarity the black screen occurs after the chime just before the normal sign in window for Win 7 where you need to enter your password if that makes any difference.
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by Olemacr,

Olemacr Apr 5, 2015 11:43 AM in response to Olemacr
Level 1 (8 points)

Mac OS X

Apr 5, 2015 11:43 AM in response to Olemacr

BIL Info; OS 10.6.8, BC Version 3.0.4, 32bit Win7 and CPU 3.0.6.
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by Loner T,

Loner T Apr 5, 2015 1:38 PM in response to Olemacr
Level 7 (23,633 points)

Safari

Apr 5, 2015 1:38 PM in response to Olemacr

If it is portable Mac, you should try plugging in the power adapter. Windows has two different screen brightness settings, one for battery and one for power adapter. It may be that your screen brightness is set too low.

iMacs, MacMinis and MacPro desktops behave differently.
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by Olemacr,

Olemacr Apr 5, 2015 3:00 PM in response to Loner T
Level 1 (8 points)

Mac OS X

Apr 5, 2015 3:00 PM in response to Loner T

It is a 27in iMac.
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by Loner T,

Loner T Apr 5, 2015 4:02 PM in response to Olemacr
Level 7 (23,633 points)

Safari

Apr 5, 2015 4:02 PM in response to Olemacr

What year is the iMac?
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by Olemacr,

Olemacr Apr 6, 2015 9:36 AM in response to Loner T
Level 1 (8 points)

Mac OS X

Apr 6, 2015 9:36 AM in response to Loner T

He doesn't know the year but the model number is 10.1 if that helps.
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by Loner T,Helpful

Loner T Apr 7, 2015 9:34 AM in response to Olemacr
Level 7 (23,633 points)

Safari

Apr 7, 2015 9:34 AM in response to Olemacr

From How to identify iMac models - Apple Support, iMac 10,1 is a 2009 iMac.

There is a known issue with some iMacs. Please see Boot Camp: iMac displays a black screen during installation of Windows 7 - Apple Support.
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by Olemacr,

Olemacr Apr 7, 2015 9:34 AM in response to Loner T
Level 1 (8 points)

Mac OS X

Apr 7, 2015 9:34 AM in response to Loner T

We both thank you for your help.
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by Loner T,

Loner T Apr 7, 2015 9:46 AM in response to Olemacr
Level 7 (23,633 points)

Safari

Apr 7, 2015 9:46 AM in response to Olemacr

Did the installation work?
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by Olemacr,

Olemacr Apr 8, 2015 9:24 AM in response to Olemacr
Level 1 (8 points)

Mac OS X

Apr 8, 2015 9:24 AM in response to Olemacr

Afraid not, he is taking in to Apple.
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by Loner T,

Loner T Apr 8, 2015 9:31 AM in response to Olemacr
Level 7 (23,633 points)

Safari

Apr 8, 2015 9:31 AM in response to Olemacr

Did he try the steps indicated in the link I provided?
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by Olemacr,

Olemacr Apr 9, 2015 9:23 AM in response to Olemacr
Level 1 (8 points)

Mac OS X

Apr 9, 2015 9:23 AM in response to Olemacr

Yours and then some all with no joy thus off to the Mac hospital.
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Q: boot camp problem

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by Olemacr,

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by Loner T,★Helpful

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by Loner T,Helpful