lsdalton

Q: iTunes won't quit (unless I force quit it)

iTunes has suddenly decided it will not respond to being quit. Shut down will not proceed if iTunes is active. I need to force quit iTunes to shut down. I can't think of anything that has changed to cause this issue. Any ideas? I'm using iTunes 12.1.0.50; Yosemite 10.10.2

iPod, iMac

Posted on Apr 4, 2015 5:13 PM

Close

Q: iTunes won't quit (unless I force quit it)

  • All replies
  • Helpful answers

Page 1 Next
  • by notcloudy,

    notcloudy notcloudy Apr 4, 2015 5:19 PM in response to lsdalton
    Level 4 (1,190 points)
    Desktops
    Apr 4, 2015 5:19 PM in response to lsdalton

    Do you have any podcasts automatically updated? any support updates through Itunes?  that may prevent it from quitting.

     

    On the other hand - something in your setup may have triggered a bug so

    at least seed bug feedback to apple either through itunes or   http://www.apple.com/feedback/

  • by Linc Davis,

    Linc Davis Linc Davis Apr 5, 2015 9:02 AM in response to lsdalton
    Level 10 (207,990 points)
    Applications
    Apr 5, 2015 9:02 AM in response to lsdalton

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES â–¹ All Messages

    from the log list on the left. If you don't see that list, select

              View â–¹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then try to quit iTunes. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

  • by alasta22,

    alasta22 alasta22 Apr 5, 2015 3:32 PM in response to lsdalton
    Level 1 (10 points)
    Apr 5, 2015 3:32 PM in response to lsdalton

    In the top panel of the iTunes window towards the right you should see a menu that you can drop down to log in or out of your iTunes account. If you're logged out then try logging in, or vice versa. See if iTunes will quit after having done this.

  • by lsdalton,

    lsdalton lsdalton Apr 6, 2015 2:54 AM in response to Linc Davis
    Level 1 (0 points)
    Apr 6, 2015 2:54 AM in response to Linc Davis

    Thanks Linc

    It appears that the same error occurs over and over once I have tried to quit iTunes. I cleared the display, "quit iTunes" and grabbed the first instance that generated.

    I looked through and removed some references  to my email address. I can see that "user dictionary' has something to do with this... an email address was showing due to shortcuts created. Anyhow, I'll stop yapping and thank-you in advance for any assistance you can provide!

     

    Text from console follows:

     

    6/04/2015 7:32:03.358 pm com.apple.InputMethodKit.UserDictionary[475]: CoreData: error: (1555) UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK

    6/04/2015 7:32:03.359 pm com.apple.InputMethodKit.UserDictionary[475]: Core Data: error: -executeRequest: encountered exception = error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK with userInfo = {

        NSFilePath = "/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D7461C5A-FFF 5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96C25674E/sto re/UserDictionary.db";

        NSSQLiteErrorDomain = 1555;

    }

    6/04/2015 7:32:03.359 pm com.apple.InputMethodKit.UserDictionary[475]: CoreData: error: (1555) UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK

    6/04/2015 7:32:03.360 pm com.apple.InputMethodKit.UserDictionary[475]: Core Data: error: -executeRequest: encountered exception = error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK with userInfo = {

        NSFilePath = "/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D7461C5A-FFF 5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96C25674E/sto re/UserDictionary.db";

        NSSQLiteErrorDomain = 1555;

    }

    6/04/2015 7:32:03.471 pm com.apple.InputMethodKit.UserDictionary[475]: CoreData: error: (1555) UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK

    6/04/2015 7:32:03.471 pm com.apple.InputMethodKit.UserDictionary[475]: Core Data: error: -executeRequest: encountered exception = error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK with userInfo = {

        NSFilePath = "/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D7461C5A-FFF 5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96C25674E/sto re/UserDictionary.db";

        NSSQLiteErrorDomain = 1555;

    }

    6/04/2015 7:32:03.773 pm com.apple.InputMethodKit.UserDictionary[475]: CoreData: error: (1555) UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK

    6/04/2015 7:32:03.774 pm com.apple.InputMethodKit.UserDictionary[475]: -[_PFUbiquityRecordImportOperation main](573): CoreData: Ubiquity:  Error saving managed object context changes for transaction log: <PFUbiquityTransactionLog: 0x7f82c1c730a0>

      transactionLogLocation: <PFUbiquityLocation: 0x7f82c1c6f1c0>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries/Lyndon~D7461C5A-FFF5-5009-9154-50FC2 F32FF7F/UserDictionary/SAlQVUhF7208e6_gvZx_zdKx1U1AzKGem3HO2pLKjgY=/A1889908-6B6 8-4E38-9A05-BC3824FBD320.1.cdt

      transactionNumber: 1

     

     

    Error: Error Domain=NSCocoaErrorDomain Code=1555 "The operation couldn’t be completed. (Cocoa error 1555.)" UserInfo=0x7f82c3205fa0 {NSFilePath=/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D 7461C5A-FFF5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96 C25674E/store/UserDictionary.db, NSSQLiteErrorDomain=1555, NSUnderlyingException=error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK}

    User Info: {

        NSFilePath = "/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D7461C5A-FFF 5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96C25674E/sto re/UserDictionary.db";

        NSSQLiteErrorDomain = 1555;

        NSUnderlyingException = "error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK";

    }

    Managed Object Context Changes, inserted: {(

        <NSManagedObject: 0x7f82c3210750> (entity: UserDictionaryEntry; id: 0x80006b <x-coredata://F074C4DA-56FF-4D19-8584-2C7827DA20E6/UserDictionaryEntry/p2> ; data: {

        auxDataValue = nil;

        auxIntValue1 = 0;

        auxIntValue2 = 0;

        auxIntValue3 = 0;

        auxIntValue4 = 0;

        auxStringValue1 = nil;

        auxStringValue2 = nil;

        auxStringValue3 = nil;

        auxStringValue4 = nil;

        partOfSpeech = nil;

        phrase = "org.au";

        shortcut = fsu;

        timestamp = 1414207266;

    }),

        <NSManagedObject: 0x7f82c321e040> (entity: UserDictionaryEntry; id: 0x40006b <x-coredata://F074C4DA-56FF-4D19-8584-2C7827DA20E6/UserDictionaryEntry/p1> ; data: {

        auxDataValue = nil;

        auxIntValue1 = 0;

        auxIntValue2 = 0;

        auxIntValue3 = 0;

        auxIntValue4 = 0;

        auxStringValue1 = nil;

        auxStringValue2 = nil;

        auxStringValue3 = nil;

        auxStringValue4 = nil;

        partOfSpeech = nil;

        phrase = "@.com.au";

        shortcut = lsd;

        timestamp = 1414207266;

    }),

        <NSManagedObject: 0x7f82c31e9e60> (entity: UserDictionaryEntry; id: 0xc0006b <x-coredata://F074C4DA-56FF-4D19-8584-2C7827DA20E6/UserDictionaryEntry/p3> ; data: {

        auxDataValue = nil;

        auxIntValue1 = 0;

        auxIntValue2 = 0;

        auxIntValue3 = 0;

        auxIntValue4 = 0;

        auxStringValue1 = nil;

        auxStringValue2 = nil;

        auxStringValue3 = nil;

        auxStringValue4 = nil;

        partOfSpeech = nil;

        phrase = "On my way!";

        shortcut = omw;

        timestamp = 1414207266;

    })

    )}

    updated: {(

    )}

    deleted: {(

    )}

    6/04/2015 7:32:03.777 pm com.apple.InputMethodKit.UserDictionary[475]: -[_PFUbiquityRecordsImporter operation:failedWithError:](979): CoreData: Ubiquity:  Import operation encountered had trouble importing log file, Error Domain=NSCocoaErrorDomain Code=134302 "The operation couldn’t be completed. (Cocoa error 134302.)" UserInfo=0x7f82c3205510 {reason=Error encountered while importing transaction log at URL: <PFUbiquityTransactionLog: 0x7f82c1c730a0>

      transactionLogLocation: <PFUbiquityLocation: 0x7f82c1c6f1c0>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries/Lyndon~D7461C5A-FFF5-5009-9154-50FC2 F32FF7F/UserDictionary/SAlQVUhF7208e6_gvZx_zdKx1U1AzKGem3HO2pLKjgY=/A1889908-6B6 8-4E38-9A05-BC3824FBD320.1.cdt

      transactionNumber: 1

    , an error occurred saving changes to the persistent store mutated during the import process., NSUnderlyingError=0x7f82c31da140 "The operation couldn’t be completed. (Cocoa error 1555.)"}

    User Info: {

        NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=1555 \"The operation couldn\U2019t be completed. (Cocoa error 1555.)\" UserInfo=0x7f82c3205fa0 {NSFilePath=/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D 7461C5A-FFF5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96 C25674E/store/UserDictionary.db, NSSQLiteErrorDomain=1555, NSUnderlyingException=error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK}";

        reason = "Error encountered while importing transaction log at URL: <PFUbiquityTransactionLog: 0x7f82c1c730a0>\n\ttransactionLogLocation: <PFUbiquityLocation: 0x7f82c1c6f1c0>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries/Lyndon~D7461C5A-FFF5-5009-9154-50FC2 F32FF7F/UserDictionary/SAlQVUhF7208e6_gvZx_zdKx1U1AzKGem3HO2pLKjgY=/A1889908-6B6 8-4E38-9A05-BC3824FBD320.1.cdt\n\ttransactionNumber: 1\n, an error occurred saving changes to the persistent store mutated during the import process.";

    }

    The log file is at: <PFUbiquityTransactionLog: 0x7f82c1c730a0>

      transactionLogLocation: <PFUbiquityLocation: 0x7f82c1c6f1c0>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries/Lyndon~D7461C5A-FFF5-5009-9154-50FC2 F32FF7F/UserDictionary/SAlQVUhF7208e6_gvZx_zdKx1U1AzKGem3HO2pLKjgY=/A1889908-6B6 8-4E38-9A05-BC3824FBD320.1.cdt

      transactionNumber: 1

    .

    Operation: <_PFUbiquityRecordImportOperation: 0x7f82c31f4360>{name = '(null)'}

      localPeerID: lyndon~D7461C5A-FFF5-5009-9154-50FC2F32FF7F

      storeName: UserDictionary

      ubiquityRootLocation: <PFUbiquityLocation: 0x7f82c1c42850>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries:

      localPeerID: lyndon~D7461C5A-FFF5-5009-9154-50FC2F32FF7F

      logScore: <PFUbiquityKnowledgeVector: 0x7f82c1f208c0> (Lyndon~D7461C5A-FFF5-5009-9154-50FC2F32FF7F:1:lyndon~D7461C5A-FFF5-5009-9154-5 0FC2F32FF7F:-1:mobile.744E0B78-1EF0-5149-9112-2AF84A598E82:-3:mobile.7743452F-53 A8-57B1-9468-A7B67B174295:-4:mobile.A1B40532-9CF9-5DDB-B8A8-65FFF694767D:-1:mobi le~285CC1B5-A365-5643-915D-D460A659C272:-1:mobile~744E0B78-1EF0-5149-9112-2AF84A 598E82:-2:mobile~A1B40532-9CF9-5DDB-B8A8-65FFF694767D:-2:mobile~B358D241-7307-58 78-8469-6BDA7B9402D0:-1:mobile~E3D55FBD-EAD3-5C4C-BB88-646627D24342:-1)

    transactionLog: <PFUbiquityTransactionLog: 0x7f82c1c730a0>

      transactionLogLocation: <PFUbiquityLocation: 0x7f82c1c6f1c0>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries/Lyndon~D7461C5A-FFF5-5009-9154-50FC2 F32FF7F/UserDictionary/SAlQVUhF7208e6_gvZx_zdKx1U1AzKGem3HO2pLKjgY=/A1889908-6B6 8-4E38-9A05-BC3824FBD320.1.cdt

      transactionNumber: 1

  • by Linc Davis,

    Linc Davis Linc Davis Apr 6, 2015 6:31 AM in response to lsdalton
    Level 10 (207,990 points)
    Applications
    Apr 6, 2015 6:31 AM in response to lsdalton

    Please back up all data, then open the iCloud pane in System Preferences. If the box marked iCloud Drive is checked, uncheck it and confirm. Your iCloud documents should be preserved on Apple's servers.

    Test to see whether there's an improvement, then re-check the box and test again. It may take a noticeable amount of time for your iCloud Drive documents to resynchronize.

  • by lsdalton,

    lsdalton lsdalton Apr 7, 2015 5:31 AM in response to Linc Davis
    Level 1 (0 points)
    Apr 7, 2015 5:31 AM in response to Linc Davis

    Thanks Linc

     

    I did that; it seemed to make no difference.

     

    Any further ideas?

     

    Thanks so much

     

    Lyndon

  • by Linc Davis,

    Linc Davis Linc Davis Apr 7, 2015 6:25 AM in response to lsdalton
    Level 10 (207,990 points)
    Applications
    Apr 7, 2015 6:25 AM in response to lsdalton

    Please disconnect from the network by turning off Wi-Fi and/or unplugging the Ethernet cable, whichever is applicable. Test.

  • by lsdalton,

    lsdalton lsdalton Apr 9, 2015 4:23 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 9, 2015 4:23 PM in response to Linc Davis

    Sorry for delay Linc

     

    I turned WiFi off. Started iTunes; quit iTunes - it quit immediately.

    Turned WiFi back on, problem returned.

    With WiFi on, I start iTunes, try to quit - it won't. Then turn WiFi off, then it will quit.

     

    Are we making progress?

     

    Thanks

    Lyndon

  • by Linc Davis,

    Linc Davis Linc Davis Apr 10, 2015 6:39 PM in response to lsdalton
    Level 10 (207,990 points)
    Applications
    Apr 10, 2015 6:39 PM in response to lsdalton

    If you're subscribed to any podcasts, please make a note of them, then unsubscribe and test.

  • by lsdalton,

    lsdalton lsdalton Apr 11, 2015 8:04 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 11, 2015 8:04 PM in response to Linc Davis

    I cleared the podcasts - I don't really use them.

     

    This did not change the situation.

     

    Cheers

  • by Linc Davis,

    Linc Davis Linc Davis Apr 13, 2015 5:00 AM in response to lsdalton
    Level 10 (207,990 points)
    Applications
    Apr 13, 2015 5:00 AM in response to lsdalton

    If you're using iTunes Match, turn it off in the Store menu. The effect, if any, may be delayed.

  • by Uncle_Dave,

    Uncle_Dave Uncle_Dave Apr 16, 2015 8:59 AM in response to Linc Davis
    Level 1 (0 points)
    Apr 16, 2015 8:59 AM in response to Linc Davis

    I'm also having the same problem here's and extract from my logs:

     

    16/04/2015 16:57:21.969 iTunes[5411]: Entered:_AMMuxedDeviceDisconnected, mux-device:584

    16/04/2015 16:57:21.969 iTunes[5411]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:584

    16/04/2015 16:57:21.969 iTunes[5411]: tid:1100f - Mux ID not found in mapping dictionary

    16/04/2015 16:57:21.969 iTunes[5411]: tid:1100f - Can't handle disconnect with invalid ecid

     

    David

  • by Peter Vandendriessche,

    Peter Vandendriessche Peter Vandendriessche Apr 20, 2015 11:19 PM in response to lsdalton
    Level 1 (0 points)
    Apr 20, 2015 11:19 PM in response to lsdalton

    I have exactly the same problem. I reinstalled Yosemite, followed all info I could find on the net and this iTunes 12 won't quit. But: when I restart in safety mode, run disk utility, restart again: in that case I can use iTunes and quit, after that, it is back to force quit!

  • by Peter Vandendriessche,

    Peter Vandendriessche Peter Vandendriessche Apr 20, 2015 11:45 PM in response to Peter Vandendriessche
    Level 1 (0 points)
    Apr 20, 2015 11:45 PM in response to Peter Vandendriessche

    Update: only restart in safe mode and restart again in normal mode does the job, after that I can use iTunes and quit about 5 times normally, after that it goes wrong again! So: no DU required (repairing permissions)

Page 1 Next