iTunes has suddenly decided it will not respond to being quit. Shut down will not proceed if iTunes is active. I need to force quit iTunes to shut down. I can't think of anything that has changed to cause this issue. Any ideas? I'm using iTunes 12.1.0.50; Yosemite 10.10.2
iPod, iMac
Do you have any podcasts automatically updated? any support updates through Itunes? that may prevent it from quitting.
On the other hand - something in your setup may have triggered a bug so
at least seed bug feedback to apple either through itunes or
http://www.apple.com/feedback/
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try to quit iTunes. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
In the top panel of the iTunes window towards the right you should see a menu that you can drop down to log in or out of your iTunes account. If you're logged out then try logging in, or vice versa. See if iTunes will quit after having done this.
Thanks Linc
It appears that the same error occurs over and over once I have tried to quit iTunes. I cleared the display, "quit iTunes" and grabbed the first instance that generated.
I looked through and removed some references to my email address. I can see that "user dictionary' has something to do with this... an email address was showing due to shortcuts created. Anyhow, I'll stop yapping and thank-you in advance for any assistance you can provide!
Text from console follows:
6/04/2015 7:32:03.358 pm com.apple.InputMethodKit.UserDictionary[475]: CoreData: error: (1555) UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK
6/04/2015 7:32:03.359 pm com.apple.InputMethodKit.UserDictionary[475]: Core Data: error: -executeRequest: encountered exception = error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK with userInfo = {
NSFilePath = "/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D7461C5A-FFF 5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96C25674E/sto re/UserDictionary.db";
NSSQLiteErrorDomain = 1555;
}
6/04/2015 7:32:03.359 pm com.apple.InputMethodKit.UserDictionary[475]: CoreData: error: (1555) UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK
6/04/2015 7:32:03.360 pm com.apple.InputMethodKit.UserDictionary[475]: Core Data: error: -executeRequest: encountered exception = error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK with userInfo = {
NSFilePath = "/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D7461C5A-FFF 5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96C25674E/sto re/UserDictionary.db";
NSSQLiteErrorDomain = 1555;
}
6/04/2015 7:32:03.471 pm com.apple.InputMethodKit.UserDictionary[475]: CoreData: error: (1555) UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK
6/04/2015 7:32:03.471 pm com.apple.InputMethodKit.UserDictionary[475]: Core Data: error: -executeRequest: encountered exception = error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK with userInfo = {
NSFilePath = "/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D7461C5A-FFF 5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96C25674E/sto re/UserDictionary.db";
NSSQLiteErrorDomain = 1555;
}
6/04/2015 7:32:03.773 pm com.apple.InputMethodKit.UserDictionary[475]: CoreData: error: (1555) UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK
6/04/2015 7:32:03.774 pm com.apple.InputMethodKit.UserDictionary[475]: -[_PFUbiquityRecordImportOperation main](573): CoreData: Ubiquity: Error saving managed object context changes for transaction log: <PFUbiquityTransactionLog: 0x7f82c1c730a0>
transactionLogLocation: <PFUbiquityLocation: 0x7f82c1c6f1c0>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries/Lyndon~D7461C5A-FFF5-5009-9154-50FC2 F32FF7F/UserDictionary/SAlQVUhF7208e6_gvZx_zdKx1U1AzKGem3HO2pLKjgY=/A1889908-6B6 8-4E38-9A05-BC3824FBD320.1.cdt
transactionNumber: 1
Error: Error Domain=NSCocoaErrorDomain Code=1555 "The operation couldn’t be completed. (Cocoa error 1555.)" UserInfo=0x7f82c3205fa0 {NSFilePath=/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D 7461C5A-FFF5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96 C25674E/store/UserDictionary.db, NSSQLiteErrorDomain=1555, NSUnderlyingException=error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK}
User Info: {
NSFilePath = "/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D7461C5A-FFF 5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96C25674E/sto re/UserDictionary.db";
NSSQLiteErrorDomain = 1555;
NSUnderlyingException = "error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK";
}
Managed Object Context Changes, inserted: {(
<NSManagedObject: 0x7f82c3210750> (entity: UserDictionaryEntry; id: 0x80006b <x-coredata://F074C4DA-56FF-4D19-8584-2C7827DA20E6/UserDictionaryEntry/p2> ; data: {
auxDataValue = nil;
auxIntValue1 = 0;
auxIntValue2 = 0;
auxIntValue3 = 0;
auxIntValue4 = 0;
auxStringValue1 = nil;
auxStringValue2 = nil;
auxStringValue3 = nil;
auxStringValue4 = nil;
partOfSpeech = nil;
phrase = "org.au";
shortcut = fsu;
timestamp = 1414207266;
}),
<NSManagedObject: 0x7f82c321e040> (entity: UserDictionaryEntry; id: 0x40006b <x-coredata://F074C4DA-56FF-4D19-8584-2C7827DA20E6/UserDictionaryEntry/p1> ; data: {
auxDataValue = nil;
auxIntValue1 = 0;
auxIntValue2 = 0;
auxIntValue3 = 0;
auxIntValue4 = 0;
auxStringValue1 = nil;
auxStringValue2 = nil;
auxStringValue3 = nil;
auxStringValue4 = nil;
partOfSpeech = nil;
phrase = "@.com.au";
shortcut = lsd;
timestamp = 1414207266;
}),
<NSManagedObject: 0x7f82c31e9e60> (entity: UserDictionaryEntry; id: 0xc0006b <x-coredata://F074C4DA-56FF-4D19-8584-2C7827DA20E6/UserDictionaryEntry/p3> ; data: {
auxDataValue = nil;
auxIntValue1 = 0;
auxIntValue2 = 0;
auxIntValue3 = 0;
auxIntValue4 = 0;
auxStringValue1 = nil;
auxStringValue2 = nil;
auxStringValue3 = nil;
auxStringValue4 = nil;
partOfSpeech = nil;
phrase = "On my way!";
shortcut = omw;
timestamp = 1414207266;
})
)}
updated: {(
)}
deleted: {(
)}
6/04/2015 7:32:03.777 pm com.apple.InputMethodKit.UserDictionary[475]: -[_PFUbiquityRecordsImporter operation:failedWithError:](979): CoreData: Ubiquity: Import operation encountered had trouble importing log file, Error Domain=NSCocoaErrorDomain Code=134302 "The operation couldn’t be completed. (Cocoa error 134302.)" UserInfo=0x7f82c3205510 {reason=Error encountered while importing transaction log at URL: <PFUbiquityTransactionLog: 0x7f82c1c730a0>
transactionLogLocation: <PFUbiquityLocation: 0x7f82c1c6f1c0>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries/Lyndon~D7461C5A-FFF5-5009-9154-50FC2 F32FF7F/UserDictionary/SAlQVUhF7208e6_gvZx_zdKx1U1AzKGem3HO2pLKjgY=/A1889908-6B6 8-4E38-9A05-BC3824FBD320.1.cdt
transactionNumber: 1
, an error occurred saving changes to the persistent store mutated during the import process., NSUnderlyingError=0x7f82c31da140 "The operation couldn’t be completed. (Cocoa error 1555.)"}
User Info: {
NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=1555 \"The operation couldn\U2019t be completed. (Cocoa error 1555.)\" UserInfo=0x7f82c3205fa0 {NSFilePath=/Users/Lyndon/Library/Dictionaries/CoreDataUbiquitySupport/lyndon~D 7461C5A-FFF5-5009-9154-50FC2F32FF7F/UserDictionary/7C19D322-1487-4B5B-9F09-E0D96 C25674E/store/UserDictionary.db, NSSQLiteErrorDomain=1555, NSUnderlyingException=error during SQL execution : UNIQUE constraint failed: ZUSERDICTIONARYENTRY.Z_PK}";
reason = "Error encountered while importing transaction log at URL: <PFUbiquityTransactionLog: 0x7f82c1c730a0>\n\ttransactionLogLocation: <PFUbiquityLocation: 0x7f82c1c6f1c0>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries/Lyndon~D7461C5A-FFF5-5009-9154-50FC2 F32FF7F/UserDictionary/SAlQVUhF7208e6_gvZx_zdKx1U1AzKGem3HO2pLKjgY=/A1889908-6B6 8-4E38-9A05-BC3824FBD320.1.cdt\n\ttransactionNumber: 1\n, an error occurred saving changes to the persistent store mutated during the import process.";
}
The log file is at: <PFUbiquityTransactionLog: 0x7f82c1c730a0>
transactionLogLocation: <PFUbiquityLocation: 0x7f82c1c6f1c0>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries/Lyndon~D7461C5A-FFF5-5009-9154-50FC2 F32FF7F/UserDictionary/SAlQVUhF7208e6_gvZx_zdKx1U1AzKGem3HO2pLKjgY=/A1889908-6B6 8-4E38-9A05-BC3824FBD320.1.cdt
transactionNumber: 1
.
Operation: <_PFUbiquityRecordImportOperation: 0x7f82c31f4360>{name = '(null)'}
localPeerID: lyndon~D7461C5A-FFF5-5009-9154-50FC2F32FF7F
storeName: UserDictionary
ubiquityRootLocation: <PFUbiquityLocation: 0x7f82c1c42850>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries:
localPeerID: lyndon~D7461C5A-FFF5-5009-9154-50FC2F32FF7F
logScore: <PFUbiquityKnowledgeVector: 0x7f82c1f208c0> (Lyndon~D7461C5A-FFF5-5009-9154-50FC2F32FF7F:1:lyndon~D7461C5A-FFF5-5009-9154-5 0FC2F32FF7F:-1:mobile.744E0B78-1EF0-5149-9112-2AF84A598E82:-3:mobile.7743452F-53 A8-57B1-9468-A7B67B174295:-4:mobile.A1B40532-9CF9-5DDB-B8A8-65FFF694767D:-1:mobi le~285CC1B5-A365-5643-915D-D460A659C272:-1:mobile~744E0B78-1EF0-5149-9112-2AF84A 598E82:-2:mobile~A1B40532-9CF9-5DDB-B8A8-65FFF694767D:-2:mobile~B358D241-7307-58 78-8469-6BDA7B9402D0:-1:mobile~E3D55FBD-EAD3-5C4C-BB88-646627D24342:-1)
transactionLog: <PFUbiquityTransactionLog: 0x7f82c1c730a0>
transactionLogLocation: <PFUbiquityLocation: 0x7f82c1c6f1c0>: /Users/Lyndon/Library/Mobile Documents/com~apple~TextInput/Dictionaries/Lyndon~D7461C5A-FFF5-5009-9154-50FC2 F32FF7F/UserDictionary/SAlQVUhF7208e6_gvZx_zdKx1U1AzKGem3HO2pLKjgY=/A1889908-6B6 8-4E38-9A05-BC3824FBD320.1.cdt
transactionNumber: 1
Please back up all data, then open the iCloud pane in System Preferences. If the box marked iCloud Drive is checked, uncheck it and confirm. Your iCloud documents should be preserved on Apple's servers.
Test to see whether there's an improvement, then re-check the box and test again. It may take a noticeable amount of time for your iCloud Drive documents to resynchronize.
Thanks Linc
I did that; it seemed to make no difference.
Any further ideas?
Thanks so much
Lyndon
Please disconnect from the network by turning off Wi-Fi and/or unplugging the Ethernet cable, whichever is applicable. Test.
Sorry for delay Linc
I turned WiFi off. Started iTunes; quit iTunes - it quit immediately.
Turned WiFi back on, problem returned.
With WiFi on, I start iTunes, try to quit - it won't. Then turn WiFi off, then it will quit.
Are we making progress?
Thanks
Lyndon
If you're subscribed to any podcasts, please make a note of them, then unsubscribe and test.
I cleared the podcasts - I don't really use them.
This did not change the situation.
Cheers
If you're using iTunes Match, turn it off in the Store menu. The effect, if any, may be delayed.
I'm also having the same problem here's and extract from my logs:
16/04/2015 16:57:21.969 iTunes[5411]: Entered:_AMMuxedDeviceDisconnected, mux-device:584
16/04/2015 16:57:21.969 iTunes[5411]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:584
16/04/2015 16:57:21.969 iTunes[5411]: tid:1100f - Mux ID not found in mapping dictionary
16/04/2015 16:57:21.969 iTunes[5411]: tid:1100f - Can't handle disconnect with invalid ecid
David
I have exactly the same problem. I reinstalled Yosemite, followed all info I could find on the net and this iTunes 12 won't quit. But: when I restart in safety mode, run disk utility, restart again: in that case I can use iTunes and quit, after that, it is back to force quit!
Update: only restart in safe mode and restart again in normal mode does the job, after that I can use iTunes and quit about 5 times normally, after that it goes wrong again! So: no DU required (repairing permissions)
Same problem here. Even completely reinstalling Yosemite didn't help!
Very annoying…
iTunes won't quit (unless I force quit it)
