jodifromahwatukee
Level 1 (0 points)

Q: Keep getting error message, "An error has occured when opening this webpage so being reloaded". How to fix on iPad2. Software is up to date.

Keep getting error message, "An error has occured when opening this webpage so being reloaded". How to fix on iPad2. Software is up to date.

iPad 2, iOS 8.2

Posted on Apr 5, 2015 2:00 AM

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jodifromahwatukee

Q: Keep getting error message, "An error has occured when opening this webpage so being reloaded". How to fix on iPad2. Software is u ... more

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  • by joe_7399,

    joe_7399 joe_7399 Apr 7, 2015 2:36 PM in response to jodifromahwatukee
    Community Specialists
    Apr 7, 2015 2:36 PM in response to jodifromahwatukee

    Hello jodifromahwatukee,

     

    Welcome to the Apple Support Communities!

     

    From what I understand, it sounds like Safari is not loading a single page or multiple webpages correctly and it is trying to reload the content. In this situation, there are a few different steps that I would recommend. 

     

    First, I would recommend clearing your history and website data as described in the attached article. 

     

    Safari web settings on your iPhone, iPad, or iPod touch - Apple Support

     

    Nest, after the data has been cleared, I would recommend closing Safari completely as described in the next attached article. 

     

    Force an app to close in iOS - Apple Support

     

    After Safari has been closed, reset your iPhone. After the reset, open Safari fresh and use it as you normally would. If the issue continues, please let me know. 

     

    Restart or reset your iPhone, iPad, or iPod touch - Apple Support

     

    Have a great day,

    Joe

  • by jodifromahwatukee,

    jodifromahwatukee jodifromahwatukee Jun 1, 2015 6:32 PM in response to joe_7399
    Level 1 (0 points)
    Jun 1, 2015 6:32 PM in response to joe_7399

    HI Joe,

    Thank you for your response.  I tried the fixes you recommended.  Twice, actually.  Still having the same problem. 

    What would be my next step in getting this problem resolved?

    again, thank you for your help!

  • by fun4suz,

    fun4suz fun4suz Jun 3, 2015 1:29 PM in response to jodifromahwatukee
    Level 1 (0 points)
    Jun 3, 2015 1:29 PM in response to jodifromahwatukee

    I Get the same exact message on my iPad Air.  I have been getting it for quite some time and thought it was an issue I was having with Comcast.  That problem has now been fixed and I am still getting this darn error message!! It is so frustrating because you literally can not do what you set out to do.. It never loads the page you want!

    I Can't wait to see if there is an actual solution to this problem!!  APPLE PLEASE HELP! ! !

  • by wuddog,

    wuddog wuddog Jun 6, 2015 7:15 PM in response to fun4suz
    Level 1 (0 points)
    Jun 6, 2015 7:15 PM in response to fun4suz

    same here on my iPad. Looks like no one is really addressing the issue.  It's been going on for me for about 2 months.  I don't want to close/reset/unload, etc, as it appears that doesn't work based on the above exchange.  Anyone at apple on this?