Q: My cox e-mail mysteriously disappeared - showing empty "no mail"

I have an iphone 5 and have had the cox e-mail set up from inception. Yesterday morning, my account was showing as "no mail." I refreshed the screen - got nothing. Shut down the phone 3 or 4 times to no avail. I checked the settings for Cox's IMAP, and tried changing the ports, and still got nothing.

Does anyone know a) why this happened, and b) what a solution is? Cox, of course, is blaming it on iOS.

iPhone 5s, iOS 8.2

Posted on Apr 5, 2015 7:26 AM

I have this question too

Q: My cox e-mail mysteriously disappeared - showing empty "no mail"

All replies

Helpful answers

by joe_7399,

joe_7399 Apr 8, 2015 7:36 AM in response to teeEMdee
Community Specialists

Apr 8, 2015 7:36 AM in response to teeEMdee

Hi teeEMdee,

Welcome to the Apple Support Communities!

I understand that your inbox for your Cox email is empty and it sounds like you are not receiving any other incoming mail either. In this situation, I would recommend reading over and working through the suggested troubleshooting steps located in the attached article.

Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

Best regards,
Joe
Reply options

Link to this post

Q: My cox e-mail mysteriously disappeared - showing empty "no mail"

All replies Helpful answers

by joe_7399,

All replies

Helpful answers