DVD in external drive "disappeared"

Question

DVD in external drive "disappeared"

I am actually asking this question for a friend of mine who owns an external hard drive and is trying to use a DVD that my friend inserted into the drive. The DVD appeared on the computer for a second, then disappeared. Not even Disk Utility acknowledges the DVD's presence in the drive.

The currently-running operating system is Mac OS X 10.9.5, and the iMac and external DVD drive are just a few years old. There is no internal drive on the iMac.

Posted on Apr 5, 2015 11:43 AM

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Answer 1

Apr 5, 2015 11:44 AM in response to montanafromsa

Not even a restart resolved the problem.

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Answer 2

Apr 5, 2015 1:33 PM in response to montanafromsa

Leave everything plugged in and Shut the machine clear off from the back wait a couple of minutes and then restart from the on off button on the back and it should work from then on. If you ever have this type of problem I have found that turning off from the ON/OFF button on the computer lets the computer restart in what I feel is the correct method.

CHEERS

DON

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