Alex1817
Level 1 (14 points)
Mac App Store

Q: My MacBook Pro won't login and I'm desperate and I've tried everything!!!! And

I have a MacBook Pro that I got for 2014 Christmas. It was brand new. I think it's an OS X Yosemite. A while ago, like 30-45 minutes, maybe less, I tried going back to a previous page on Safari and the bar at the top looked like it was trying to load, but a message was on a white page, saying something about there being some important things missing in Safari, so I tried to open the App Store, thinking safari just needed an update, so i tried to click on it, but it wouldn't open and I tried to force Safari to quit but the rainbow pinwheel thing appeared when I scrolled over Safari and the bar at the top of the screen so, being the stupid person that i am, I just did a forced shut down by holding down the power button until it turned off. ThEn I tr turning it back on after about 5 seconds, in the hopes that it would be reset, and it turned on and got to the log in screen and I typed in my password perfectly, and the loading bar appeared, but it would barely load and some white text on a black background came up in the upper left corner and the laptop restarted after a few seconds. I thought it was fine, but it keeps doing the same thing. I tried looking up solutions, but nothing has worked. SOMEONE PLEASE HELP!!!! I'm desperate!!!

MacBook Pro, OS X Yosemite (10.10)

Posted on Apr 5, 2015 5:54 PM

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Alex1817

Q: My MacBook Pro won't login and I'm desperate and I've tried everything!!!! And

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Apr 5, 2015 7:42 PM in response to Alex1817
    Level 10 (208,044 points)
    Applications
    Apr 5, 2015 7:42 PM in response to Alex1817

    What backups do you have?

  • by John Galt,

    John Galt John Galt Apr 5, 2015 7:59 PM in response to Alex1817
    Level 9 (50,431 points)
    Mac OS X
    Apr 5, 2015 7:59 PM in response to Alex1817

    Since it's under warranty you should contact Apple using the Contact Us link below right.

  • by Alex1817,

    Alex1817 Alex1817 Apr 6, 2015 7:39 AM in response to Linc Davis
    Level 1 (14 points)
    Mac App Store
    Apr 6, 2015 7:39 AM in response to Linc Davis

    II'm not quite sure. It backs up when it's plugged in and connected to the internet, right? If so, then it should be backed up since yesterday, before all of this happened.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 6, 2015 9:33 AM in response to Alex1817
    Level 10 (208,044 points)
    Applications
    Apr 6, 2015 9:33 AM in response to Alex1817

    It backs up when it's plugged in and connected to the internet, right?

    No. If you don't know whether you have backups, you don't have any.

    There are several ways to back up a Mac that is not fully functional. You need an external hard drive or other storage device to hold the data.

    1. Start up from the Recovery partition, from Internet Recovery, or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.

    If you use FileVault 2, then you must first unlock the startup volume. Select its icon ("Macintosh HD," unless you gave it a different name.) It will be nested below another disk icon, usually with the same name. Click the Unlock button in the toolbar. Enter your login password when prompted.

    2. If Method 1 fails because of disk errors, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.

    3. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

    4. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

  • by Alex1817,

    Alex1817 Alex1817 Apr 6, 2015 12:52 PM in response to Linc Davis
    Level 1 (14 points)
    Mac App Store
    Apr 6, 2015 12:52 PM in response to Linc Davis

    I'm trying the File Vault one, but there's no tool bar. I clicked on the Macintosh HD thing, but it just took me to the login screen.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 6, 2015 1:05 PM in response to Alex1817
    Level 10 (208,044 points)
    Applications
    Apr 6, 2015 1:05 PM in response to Alex1817

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • by Alex1817,

    Alex1817 Alex1817 Apr 6, 2015 1:06 PM in response to Linc Davis
    Level 1 (14 points)
    Mac App Store
    Apr 6, 2015 1:06 PM in response to Linc Davis

    Okay, thanks for your help