massech23

Q: Asks me to enter 3 security questions then times out

Try to download an app and it make me put my password in then asks me to select 3 security questions.  Once I do this, the session times out.

iPhone 5s, iOS 8.1.2

Posted on Apr 6, 2015 8:38 AM

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Q: Asks me to enter 3 security questions then times out

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  • by jason269,

    jason269 jason269 Apr 9, 2015 7:58 AM in response to massech23
    Community Specialists
    Apr 9, 2015 7:58 AM in response to massech23

    Hello, massech23.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you are unable to download an App as you receive a time out error.  Try going through the steps outlined below.  

     

    Troubleshoot issues on an iPhone, iPad, or iPod touch

     

    If you haven't been able to connect to the iTunes Store:

     

    • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
      Note: Time Zone may list another city in your time zone.
    • Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
      Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Try resetting (turning off and then on again) your Wi-Fi router.
    • If the issue persists, try troubleshooting your Wi-Fi networks and connections.

     

    Can't connect to the iTunes Store

     

    Clear information from your device

    To clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

     

    To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

     

     

    Safari web settings on your iPhone, iPad, or iPod touch

     

    Cheers, 

     

    Jason H.