iMessage suddenly sending messages from email address rather than phone number

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Level 1

6 points

iMessage suddenly sending messages from email address rather than phone number

Recipients of my iMessages have reported that it has switched from being from my name/number to being from my email account. I have not changed any settings and the iphone 5 is up to date with all updates and has been restarted several times. I also went into iMessage settings and send&receive settings and tried a few things (including turning iMessage on and off, signing in and out of my account, etc), to no avail. Why is it suddenly doing this and how can it be corrected?

iPhone 5

Posted on Apr 6, 2015 11:27 AM

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Answer 1

KxRaw

Level 1

4 points

Apr 6, 2015 11:42 AM in response to Elfinator

Hey Elfinator,

There are a few steps you can try to resolve this. First, turn iMessage off completely in Settings>Messages, and restart your device by fully powering it down, then power it back up. Once complete, turn iMessaging back on and see what happens. Again turn iMessage off, restart device, and turn iMessage back on. You'd be surprised what that can fix.
Also, if you have both your phone number AND the apple ID selected in send/receive in settings>messages, and you aren't connected to data at that moment, the iMessage from whoever is messaging you will be sent to the Apple ID only, hence why the conversation will begin using the email. This is something that is pretty common, and if you don't have a data plan, or if you turn your data off often, this will continue to happen.

Hopefully my first step will refresh the issue, resolving it!

Have a good day!

(If the issue is not resolved, give us a call at 1800 - apl - care ) 🙂

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