HT201587: About download times for the iTunes Store purchases and rentals
Learn about About download times for the iTunes Store purchases and rentals
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Apr 6, 2015 12:52 PM in response to No idea.comby Brian Cook4,For some legal reason rented movies have to be completely downloaded before they can be watched, unlike purchased content which you can start watching right away. That being said though I can download a whole movie in 15 min or so. It sounds like your internet connection may not be even close sufficient for streaming HD content. If that is the case and product is still new I would take it back as it is useless without a very fast broadband internet connection. Are you able to use other streaming services like Netflix or Hulu?
You might contact your ISP so some of them limit traffic from streaming providers like iTunes and Netflix.
Since you were never able to access the content you can contact Apple customer service for a refund. They are usually pretty flexible on this.