HT201587: About download times for the iTunes Store purchases and rentals

Learn about About download times for the iTunes Store purchases and rentals
No idea.com

Q: Rent and play now takes over eight hours to download??

paid to rent and watch now, THEN told it would be eight hours nine minutes before it could be watched??? That time is now increasing? 9 hrs 45.... 10 hrs.... Why did I pay? Could have had it from Sky straight away, albeit for £1 more.

 

I Downloaded the imitation game a week ago, and all I get when I try to play back is "an error occurred please try later"?

 

First apple product I EVER bought that I wished I hadn't.....

iPad, iOS 7

Posted on Apr 6, 2015 11:50 AM

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Q: Rent and play now takes over eight hours to download??

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  • by Brian Cook4,

    Brian Cook4 Brian Cook4 Apr 6, 2015 12:52 PM in response to No idea.com
    Level 4 (1,964 points)
    Apr 6, 2015 12:52 PM in response to No idea.com

    For some legal reason rented movies have to be completely downloaded before they can be watched, unlike purchased content which you can start watching right away.   That being said though I can download a whole movie in 15 min or so.  It sounds like your internet connection may not be even close sufficient for streaming HD content.  If that is the case and product is still new I would take it back as it is useless without a very fast broadband internet connection.   Are you able to use other streaming services like Netflix or Hulu? 

     

    You might contact your ISP so some of them limit traffic from streaming providers like iTunes and Netflix.


    Since you were never able to access the content you can contact Apple customer service for a refund.   They are usually pretty flexible on this.