Curtain mode not available

Question

Level 1

5 points

Curtain mode not available

Hello, I'm new to ARD ... running ARD 3.0 Unlimited, created an install package an installed on the target PowerMac G4 running OS X 10.4.8, opened the services ARD, Remote Login, and File Sharing (FS for general use) services in the firewall, and I can monitor or control the client reliably.

I did create an admin account for ARD in the Package utility - this user has all possible rights but I didn't allow VNC or Guest request.

When I try to use the Curtain Mode while in Control Mode the Curtain Icon is greyed out, mousing over says "Curtain Mode not available for "mac name"", and when I try to directly connect via Curtain Mode I get the error "Could not change to Curtain Mode, (2nd line) an error occured on this computer"

Pretty vague, anyone know what's needed for Curtain Mode to be available/work? - thanks - KR

iMac, Powerbook Pro, PowerMac G4, Mac OS X (10.4.8), ARD 3.0

Posted on Oct 19, 2006 10:59 AM

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Answer 1

Oct 20, 2006 8:18 AM in response to KMR-AZ

Curtain mode should work on any system running 10.4 and ARD 3.

Have you upgraded the client (G4) to 3.x? 2.x is the default installation.

Is the G4 headless? Curtain mode only works on machines with monitors attached.

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Answer 2

KMR-AZ Author

Level 1

5 points

Oct 20, 2006 11:18 AM in response to KMR-AZ

Thanks for your comments Brian - I'll answer each:

Curtain mode should work on any system running 10.4 and ARD 3.
KR - that's my understanding. All the systems are running OS X 10.4.8 and see below on ARD version...

Have you upgraded the client (G4) to 3.x? 2.x is the default installation.
KR - good question, I created the client package via Create Client Installer in ARD and manually installed it on the G4. This should have upgraded the ARD client to v3, right? I haven't found a way to verify the ARD client version (suggestions gladly received!) except the recorded version number in com.apple.ARDAgent.plist - which lists 3.000000 as the version, which I'm assuming means v3.0

Is the G4 headless? Curtain mode only works on machines with monitors attached.
KR - that's good to know - the G4 does have a monitor, keyboard, and mouse attached. Along those lines the G4 has the factory installed video card and the LCD display is in 1280x1024 res. I tried 1024x768 res, same result...

Also, in case it makes a difference - I have the Sharing/Firewall on, Services Personal File Sharing, Remote Login - SSH, Apple Remote Desktop, Apple Remote Events, and Network Time allowed. The Macs are in my lab, all on a 100BaseT hub with no firewall or NAT in between each other.

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Answer 3

Oct 20, 2006 1:24 PM in response to KMR-AZ

On the admin, you can add a column to the list view that reports on the client's ARD version. Control click on the column headers to get the popup list.

Otherwise, it sounds like you should be good to go...

Not that it should matter but, does Lock Screen work?

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Answer 4

KMR-AZ Author

Level 1

5 points

Oct 20, 2006 6:06 PM in response to KMR-AZ

ARD client listed as version 3.0.

I can Interact/Lock Screen, also Interact/Unlock Screen, no problem, but also can't Interact/Curtain - when I try I get the same error message, then ARD connects to the remote system in Control mode (it has been doing that all along, just thought to mention that).

I can also Spotlight Search the G4 so I can definitely use v3.0 specific features.

I agree, it should work, Curtain gives hard failure though.

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Answer 5

Jaredn

Level 1

20 points

Nov 15, 2006 5:58 AM in response to KMR-AZ

This may sound really dumb, but has QuickTime been updated? I had a machine that I couldn't screen lock or curtain mode even though it was 10.4.x and ARD 3 client. As it turns out, I hadn't updated it to QT 7 yet. Performed the update from our Software Update Server and voila, worked.

PowerBook G4 15/1.67Ghz/512MB/80GB/128MB Video Mac OS X (10.4.1)

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