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Apr 10, 2015 12:20 PM in response to saintmary82by norm123,Hi saintmary82,
If you are having a hard time hearing people through the receiver, take a look at the article below for some suggestions to get it sorted out. Start with cleaning the receiver and making sure your iPhone is up to date. If you continue to have issues, then you may want to contact Apple Support for further assistance.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
https://support.apple.com/en-us/HT203800
Take it easy,
-Norm G.
