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my mac app store wont load up

i have tried multiple times and multiple ways to open the mac app store but it just doesnt want to load!


Can anyone help??

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Apr 7, 2015 11:59 AM

Reply
2 replies

Apr 7, 2015 3:34 PM in response to kbebs210

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then try to launch the App Store. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

Jun 30, 2015 6:05 PM in response to Linc Davis

I'm having this same issue.. App store opens.. doesn't load anything.. I can reboot and get it to show me an update available but just get the spinning wheel when trying to download it..


Here is my dump from my console.. any input and suggestions are appreciated!


6/30/15 9:04:34.035 PM storeaccountd[521]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fea2a559ae0> connection from pid 1839 with interface <AccountServiceInterface: 0x7fea2a42da60> (PID 1839)

6/30/15 9:04:34.049 PM App Store[1839]: Unknown class 'FRPageController', using 'NSObject' instead. Encountered in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.

6/30/15 9:04:34.050 PM App Store[1839]: Failed to connect (delegate) outlet from (NSObject) to (FRNavigationController): missing setter or instance variable

6/30/15 9:04:34.050 PM App Store[1839]: Failed to connect (view) outlet from (NSObject) to (FRWindowBackgroundView): missing setter or instance variable

6/30/15 9:04:34.050 PM App Store[1839]: Failed to connect (pageController) outlet from (FRNavigationController) to (NSObject): missing setter or instance variable

6/30/15 9:04:34.063 PM storeassetd[522]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7faae2679550> connection from pid 1839 with interface <AssetServiceInterface: 0x7faae2668390> (PID 1839)

6/30/15 9:04:34.085 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

6/30/15 9:04:34.088 PM storeaccountd[521]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fea2a557950> connection from pid 1839 with interface <AccountServiceInterface: 0x7fea2a549b30> (PID 1839)

6/30/15 9:04:34.139 PM App Store[1839]: NSWindow warning: adding an unknown subview: <_NSThemeCloseWidget: 0x608000182be0>

6/30/15 9:04:34.140 PM App Store[1839]: Call stack:

(

0 AppKit 0x00007fff88e4654d -[NSThemeFrame addSubview:] + 107

1 AppKit 0x00007fff88e4603f -[NSView addSubview:positioned:relativeTo:] + 208

2 StoreUI 0x0000000104aacdba -[FRWindow handleToolbarViewChangedNotification:] + 1085

3 CoreFoundation 0x00007fff851ca45c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

4 CoreFoundation 0x00007fff850ba634 _CFXNotificationPost + 3140

5 AppKit 0x00007fff88e637a9 -[NSView _postFrameChangeNotification] + 422

6 AppKit 0x00007fff88e623eb -[NSView setFrameOrigin:] + 862

7 StoreUI 0x0000000104aacc40 -[FRWindow handleToolbarViewChangedNotification:] + 707

8 StoreUI 0x0000000104aac7d4 -[FRWindow setToolbar:] + 183

9 App Store 0x0000000104a7914f App Store + 8527

10 AppKit 0x00007fff88fd0857 -[NSWindowController _windowDidLoad] + 586

11 AppKit 0x00007fff88fb8b83 -[NSWindowController window] + 110

12 App Store 0x0000000104a789c8 App Store + 6600

13 CoreFoundation 0x00007fff851ca45c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

14 CoreFoundation 0x00007fff850ba634 _CFXNotificationPost + 3140

15 Foundation 0x00007fff871b79d1 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

16 AppKit 0x00007fff88e8ae57 -[NSApplication finishLaunching] + 440

17 AppKit 0x00007fff88e8a921 -[NSApplication run] + 128

18 AppKit 0x00007fff88e07244 NSApplicationMain + 1832

19 libdyld.dylib 0x00007fff8f3425c9 start + 1

)

6/30/15 9:04:34.443 PM storeaccountd[521]: ADI: {

"Cache-Control" = "no-transform, max-age=12248";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 21630;

"Content-Type" = "text/xml; charset=UTF-8";

Date = "Wed, 01 Jul 2015 01:04:34 GMT";

"Last-Modified" = "Tue, 30 Jun 2015 22:48:43 GMT";

Server = "ATS/4.1.0";

"Strict-Transport-Security" = "max-age=31536000";

Vary = "Accept-Encoding, X-Apple-Store-Front, Cookie, User-Agent";

"X-Apple-ATS-Cache-Key" = "/init.itunes.apple.com/80/WebObjects/MZInit.woa/wa/initiateSession/MacAppStore /2.0%20/143441-1/13%20ab:rSwnYxS0/https/itspod=6?ix=5";

"X-Apple-Partner" = "origin.0";

"apple-timing-app" = "46 ms";

"x-apple-aka-ttl" = "Generated Tue Jun 30 15:48:43 PDT 2015, Expires Tue Jun 30 21:28:43 PDT 2015, TTL 20400s";

"x-apple-application-instance" = 2102;

"x-apple-application-site" = NWK;

"x-apple-jingle-correlation-key" = BQLJBN3YWTN7QLFI5XKUKWDWCI;

"x-apple-max-age" = 14400;

"x-apple-orig-url" = "https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/initiateSession?ix=5&user AgentCacheKey=MacAppStore%2f2.0%20";

"x-apple-request-store-front" = "143441-1,13 ab:rSwnYxS0";

"x-apple-translated-wo-url" = "/WebObjects/MZInit.woa/wa/initiateSession?ix=5&userAgentCacheKey=MacAppStore%2 f2.0%20";

"x-webobjects-loadaverage" = 0;

}

6/30/15 9:04:34.468 PM storeuid[525]: UIServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fdc7ad32f80> connection from pid 1839 with interface <UIServiceInterface: 0x7fdc7ad33980> (PID 1839)

6/30/15 9:04:34.509 PM storeassetd[522]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7faae267bdf0> connection from pid 1839 with interface <AssetServiceInterface: 0x7faae2713770> (PID 1839)

6/30/15 9:04:34.513 PM storeassetd[522]: addOperation <AdoptionEligibilityCheckOperation: 0x7faae2541370>{name = '(null)'}

6/30/15 9:04:34.523 PM storeaccountd[521]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fea2a63c620> connection from pid 522 with interface <AccountServiceInterface: 0x7fea2a6a7d90> (PID 522)

6/30/15 9:04:34.603 PM com.apple.CommerceKit.TransactionService[1656]: TransactionServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fc158e0bb00> connection from pid 522 with interface <TransactionServiceInterface: 0x7fc158e0d5a0> (PID 522)

6/30/15 9:04:34.615 PM storeaccountd[521]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fea2a76c500> connection from pid 1656 with interface <AccountServiceInterface: 0x7fea2a789880> (PID 1656)

6/30/15 9:04:34.621 PM storeaccountd[521]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fea2a428860> connection from pid 522 with interface <AccountServiceInterface: 0x7fea2a433ce0> (PID 522)

6/30/15 9:04:34.801 PM storeaccountd[521]: ADI: {

"Access-Control-Allow-Origin" = "*";

"Cache-Control" = "private, max-age=60";

Connection = "keep-alive";

"Content-Length" = 2;

"Content-Type" = "application/json; charset=UTF-8";

Date = "Wed, 01 Jul 2015 01:04:34 GMT";

Expires = "Wed, 01 Jul 2015 01:05:34 GMT";

"Strict-Transport-Security" = "max-age=31536000";

Vary = "X-Apple-Store-Front,X-Dsid,Cookie";

"access-control-allow-credentials" = true;

"apple-timing-app" = "1 ms";

"x-apple-application-instance" = 20949;

"x-apple-application-site" = ST11;

"x-apple-jingle-correlation-key" = O2ZXWHQBBXRZQKIA2E4A4O4PUI;

"x-webobjects-loadaverage" = 0;

}

6/30/15 9:04:36.018 PM storeaccountd[521]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fea2a519080> connection from pid 522 with interface <AccountServiceInterface: 0x7fea2a52e190> (PID 522)

6/30/15 9:04:36.034 PM storeaccountd[521]: ADI: {

"Access-Control-Allow-Origin" = "*";

"Cache-Control" = "private, no-cache, no-store, no-transform, must-revalidate, max-age=0";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 414;

"Content-Type" = "text/xml; charset=UTF-8";

Date = "Wed, 01 Jul 2015 01:04:35 GMT";

Expires = "Wed, 01 Jul 2015 01:04:35 GMT";

"Set-Cookie" = "itspod=6; version=\"1\"; expires=Fri, 31-Jul-2015 01:04:35 GMT; path=/; domain=.apple.com, mzf_in=062400; version=\"1\"; path=/WebObjects; domain=.apple.com; secure; HttpOnly, mzf_dr=0; version=\"1\"; expires=Thu, 01-Jan-1970 00:00:00 GMT; path=/WebObjects; domain=.apple.com, ns-mzf-inst=177-29-80-150-24-8109-62400-6-st13; version=1; Max-Age=1800; path=/; domain=.apple.com; httponly";

"Strict-Transport-Security" = "max-age=31536000";

"apple-timing-app" = "5 ms";

"edge-control" = "no-store, cache-maxage=0";

itspod = 6;

pod = 6;

"x-apple-application-instance" = 62400;

"x-apple-application-site" = ST13;

"x-apple-jingle-correlation-key" = 6KGKYMA24XFEBFPQEBMHFKVWNE;

"x-apple-lokamai-no-cache" = true;

"x-apple-orig-url" = "https://p6-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/adoptionEligibilityS rv?guid=AC87A31F5059";

"x-apple-translated-wo-url" = "/WebObjects/MZFinance.woa/wa/adoptionEligibilitySrv?guid=AC87A31F5059";

"x-frame-options" = SAMEORIGIN;

"x-webobjects-loadaverage" = 166;

}

6/30/15 9:04:36.286 PM com.apple.xpc.launchd[1]: (com.apple.mdworker.single.08000000-0000-0000-0000-000000000000[1845]) Could not find uid associated with service: 0: Undefined error: 0 502

6/30/15 9:04:36.286 PM com.apple.xpc.launchd[1]: (com.apple.mdworker.shared.01000000-0000-0000-0000-000000000000[1844]) Could not find uid associated with service: 0: Undefined error: 0 502

6/30/15 9:04:36.299 PM com.apple.xpc.launchd[1]: (com.apple.mdworker.shared.02000000-0000-0000-0000-000000000000[1846]) Could not find uid associated with service: 0: Undefined error: 0 502

6/30/15 9:04:36.300 PM com.apple.xpc.launchd[1]: (com.apple.mdworker.shared.03000000-0000-0000-0000-000000000000[1849]) Could not find uid associated with service: 0: Undefined error: 0 502

6/30/15 9:04:36.791 PM com.apple.xpc.launchd[1]: (com.apple.mdworker.shared.01000000-0000-0000-0000-000000000000) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

6/30/15 9:04:36.791 PM com.apple.xpc.launchd[1]: (com.apple.mdworker.single.08000000-0000-0000-0000-000000000000) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

6/30/15 9:04:36.811 PM com.apple.xpc.launchd[1]: (com.apple.mdworker.shared.02000000-0000-0000-0000-000000000000) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

6/30/15 9:04:36.811 PM com.apple.xpc.launchd[1]: (com.apple.mdworker.shared.00000000-0000-0000-0000-000000000000) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

6/30/15 9:04:36.811 PM com.apple.xpc.launchd[1]: (com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

6/30/15 9:04:36.811 PM com.apple.xpc.launchd[1]: (com.apple.mdworker.shared.03000000-0000-0000-0000-000000000000) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

my mac app store wont load up

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