my iPhone 6 is disabled. I am unable to restore because iTunes is asking for the password in order to upgrade the ios to a newer version.
any way to restore without upgrading software?
iPhone 6, iOS 8.1
No, there is no other way. If it's disabled because of the activation lock, then without the Apple ID and password the device is bricked.
i have the apple ID.
the password was entered without writing it down...so i dont have that.
what are my options?
I guess i wasnt clear enough,
I have my apple ID and password.
its the 4 digit passcode that unlocks the iPhone that i dont have.
hence I need to restore the iPhone so I can erase the passcode and start over.
Problem is that when connected to iTunes i get an error message saying the software needs to unlock the phone in order to install a new version of software... so it never gets past stage 1 of restoring.
Sorry, but you said password at first. For the passcode:
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.
kappy,
Thats exactly what im trying to do, but itunes will not allow me to continue with the IOS dowload because i dont have the passcode.
Its a catch 22 scenerio. cant restore unless I update software, and cant upgrade software because the phone is disabled...
guess this smart phone is smarter then me...
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port. 2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off. * If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons. 3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the battery charge warning, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again. 4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button: 5. If necessary, open iTunes. You should see the following "recovery mode" alert: 6. Use iTunes to restore the device. |
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
how to restore a disabled phone
