how do i fix error opening app store on macbook pro

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justingray Author

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how do i fix error opening app store on macbook pro

when i click to open app store or my macbook pro i get this error mesage

MacBook Pro, Mac OS X (10.6.8), first macbook

Posted on Apr 7, 2015 6:26 PM

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Answer 1

Eric Root

Level 10

685,191 points

Apr 8, 2015 6:48 AM in response to justingray

Go to Finder and select your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.

Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.

If that doesn't work, the next time the problem happens, note the date and time the problem occurred, then go to Applications/Utilities/Console and copy the log starting at the time of the crash. Paste the log in a reply. Please do not use a screen shot as they can be hard to read. If there are repeated runs of the same messages, please post only one run. Be selective about what you post and don’t post huge amounts. Make sure there is no personal data visible. Information learned from Linc Davis.

Kernel Panic Log

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Answer 2

justingray Author

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Apr 8, 2015 6:02 PM in response to Eric Root

i dont have that file i see .com/apple.addressbook.abd.plist then it goes to .com.apple.BezelServices.plist

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Answer 3

justingray Author

Level 1

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Apr 8, 2015 6:31 PM in response to Eric Root

This is the full error message I am receiving

Process: App Store [388]

Path: /Applications/App Store.app/Contents/MacOS/App Store

Identifier: com.apple.appstore

Version: ??? (???)

Build Info: Firenze-630100~1

Code Type: X86-64 (Native)

Parent Process: launchd [111]

Date/Time: 2015-04-08 21:28:30.663 -0400

OS Version: Mac OS X 10.6.8 (10K549)

Report Version: 6

Interval Since Last Report: 14909 sec

Crashes Since Last Report: 42

Per-App Crashes Since Last Report: 11

Anonymous UUID: EF1E9B08-F223-43F3-B450-6A62D066C27E

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Crashed Thread: 0

Dyld Error Message:

Library not loaded: /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit

Referenced from: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit

Reason: image not found

Binary Images:

0x7fff5fc00000 - 0x7fff5fc3be0f dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld

Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2

USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000 / 2

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000 / 7

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000 / 3

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000 / 2

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Answer 4

Eric Root

Level 10

685,191 points

Apr 9, 2015 8:41 AM in response to justingray

Try resetting the App Store and Clearing Cookies.

Reset Learned from Old Toad

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Answer 5

justingray Author

Level 1

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Apr 12, 2015 5:54 PM in response to Eric Root

Thanks for the help i just did a fresh install of the osx im on 10.6.8 the app store works im now trying to upgrade to yosemite and it keeps giving me an error

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Answer 6

Eric Root

Level 10

685,191 points

Apr 13, 2015 6:55 AM in response to justingray

You are welcome.

Check that your computer is compatible with Mountain Lion/Mavericks/Yosemite.

To check the model number hold down the option/alt key, go to the Apple menu and select System Information.

MacBook (Late 2008 Aluminum, or Early 2009 or newer) model number 5,1 or higher
MacBook Pro (Mid/Late 2007 or newer) model number 3,1 or higher

Your Mac needs:

OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)
8 GB or more of available space

Check to make sure your applications are compatible. PowerPC applications are no longer supported after 10.6.

Application Compatibility

Applications Compatibility (2)

Do a backup before installing.

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Answer 7

justingray Author

Level 1

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Apr 14, 2015 11:24 AM in response to Eric Root

I got this macbook from my girlfriend its a mid 2010 it had mountain lion on it her school put it on. I wanted to do a full system restore to delete all of her files and fix some errors i was having with some applications i had to restore it to 10.6.8snow leopard. Got all them working and up to data. Its basically out of box right now.

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Answer 8

Eric Root

Level 10

685,191 points

Apr 15, 2015 7:49 AM in response to justingray

Have you tried to download Yosemite again?

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Answer 9

justingray Author

Level 1

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Apr 15, 2015 8:06 AM in response to Eric Root

yes twice to be exact.

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