Apple Event: May 7th at 7 am PT
hi. Suddenly my iphone6 is locked. and I want to quickly return to factory settings. my apple ID: maryam.shafiee64@gmail.com. please Help me.
When I want to take it back to factory settings, a message appears for the update to ios 8.2 update but never fully carried out.
When I want to take it back to factory settings, a message appears for the update to ios 8.2 update but never fully carried out.
If you have forgotten the passcode for the Lock Screen, follow this article to access the phone again:
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
If the phone is locked by the Activation Lock and you have forgotten the password for the Apple ID that has been used, check these links to recover the password:
The phone can only be set up again if the correct Apple ID and password has been used to unlock the Activation Lock.
Otherwise it can't be used anymore.
hi, sir
referring to your article replying my problem.i did yo your instructions step by step but i cant resolve it my cell is locked anyway
as i am in Iran for about at least for
4 month from now and i need my cell necessarily and as apple company has no representative in Iran ,i ask u to give me another exact solution .
by regards.
S.R.Mirshafaei
Try to set it back to factory settings, explained in this article:
Use iTunes to restore your iOS device to factory settings - Apple Support
If this does not work, you'll have to get your phone serviced by Apple or an Authorized Apple Service Provider:
Use iTunes to restore your iOS device to factory settings - Apple Support
hi sir
in your instruction link: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
,when im going to do 3th step, i receive this message: it says' first update your IOS version to 8.3' but to update cell should have passcode!
but this is a contradiction!!!!!!!!!!!!!. you see i have forgotten my passcode !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
If you have forgotten the password for your Apple ID and If you forgot your Apple ID password - Apple Support did not help to recover it again, you will have to contact Apple ID Support
Since this is a user to user forum, there is nothing we can do to reset your Apple ID password, only Apple ID Support can.
hi sir
in your instruction link: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
,when im going to do 3th step and click to 'restore', i receive this message: it says' first update your IOS version to 8.3' but to update cell should have passcode!
but this is a contradiction!!!!!!!!!!!!!. you see i have forgotten my passcode !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
It may be a software or IOS bug.
i have my apple ID password , i dont have my screen passcode..
If you have the Apple ID and password, you should have no problem following the steps in this article:
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Erase and restore
If you can't remember your passcode, you'll need to erase your device, then use a backup to put your data and settings back on your device.
Recovery
ModeUse these steps if
you've synced your
device with iTunes.Use these steps if you
have an iCloud account
and have Find My iPhone
turned on.Use recovery mode if you
can't sync or connect with
iTunes and don't have an
iCloud account.
copied from Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
passcode
