Video playback / Videos stored on iPhone 6 not playing or working - thumbnail / preview is white / grey, and play button does not work

Question

Video playback / Videos stored on iPhone 6 not playing or working - thumbnail / preview is white / grey, and play button does not work

iPhone 6. running the latest iOS 8.2 (as at 8 april 2015). 64gb.

I am not sure when this problem began, but all of my videos (but one) that are saved in my iPhone's "Videos" album (within Photos) will not play, and are displaying a blank white / grey preview thumbnail.. When you click the video, the 'play' button does nothing. You can see the date & time the video was taken, but nothing else. I tried using the iMovie app to try access the videos - and they still appear as "grey / white" and cannot be played.

Here's a preview of how the album view, the video view, and the iMovie view look...

Many of these videos were saved direct to my Camera roll from my Snapchat app (by downloading my own daily "stories"), and the rest were filmed and stored using the iPhone camera app..

I do recall them working in February 2015, but have no idea what caused them to stop playing and what date..

I have tried resetting the phone and googling for answers with no luck.

Please help!... I really want my videos back 😟

iPhone 6, iOS 8.2, null

Posted on Apr 8, 2015 2:33 AM

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Answer 1

Aug 2, 2017 12:25 PM in response to little_johnny

I have this same issue. Really hoping for a resolution. These videos are so important! All the videos I have recently taken are all just white thumbnails and the videos display a 00 minutes and 00 seconds display even though they are about 1-4 minutes long, reading 00:00. Whenever I click on the video it tells me that the video format cannot load onto my iphone. So bizarre how there is no remedy yet.

-Jonny

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Answer 2

jfaus

Level 1

10 points

Oct 22, 2017 6:05 PM in response to little_johnny

I have the same problem on an iPhone 5s running iOS 10.3.3. Some videos are white/unplayable and later appear and can play. Sometimes they are cut shorter than when I recorded them. Some just remain white/unplayable. Apple, we need some kind of response on this!

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Answer 3

Apr 14, 2015 4:08 AM in response to little_johnny

Any update or any ideas??? 😕 😟

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Answer 4

Apr 17, 2015 5:31 PM in response to little_johnny

Further update:

I am trying to import the files to my Macbook Pro (10.10.3) via Photos, and it will not allow me to import them.

I receiving the below error message:

The following files could not be imported (they may be an unrecognized file type or the files may to contain valid data).

Reason: The operation couldn't be completed. (com.apple.ImageCaptureCore error -9912.)

The file types are .mp4 and .mov

Any ideas or recommendations?

I have done a Hard reset, soft reset, and tried resetting network settings.

I have done a Manual Backup to computer and did a backup to iCloud- but I have not restored the iPhone yet, as I am not sure if the files are being backed up or not?

I also tried using a third party transfer app (AnyTrans) to transfer the files to my computer hard drive, but it would not allow the transfer and kept skipping the videos which won't play back (even though it recognizes them - but won't play them back).

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Answer 5

Jul 13, 2015 8:17 AM in response to little_johnny

I have this same problem - was a resolution found?

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Answer 6

Jul 19, 2015 7:23 AM in response to little_johnny

I'm experiencing the same problems with my iPhone 5s and iPhone 6. Some videos won't play.

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Answer 7

Jul 28, 2015 5:57 PM in response to little_johnny

Im having the same issue too! Any video I record on my phone won't play back, the file is corrupted and my screen is just like yours. Help!

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Answer 8

Aug 1, 2015 3:52 PM in response to Ogilviecb

I'm having the same issue on my wife's phone this is really frustrating. Probably at least 20 videos of my child i can not recover. I hope some one can figure this out.

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Answer 9

Aug 1, 2015 3:55 PM in response to little_johnny

Did you ever find a resolution little_johnny?

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Answer 10

eon13

Level 1

5 points

Sep 6, 2015 11:11 PM in response to little_johnny

I have the same issue, frustrating.. first recommends PHOTS to transfer, then this happens, better open it like a drive where we can simply copy paste the photos in drive.

I am using apple since 5 years, never had this problem. after I took iPhone 6 and new photos app, this is creating mess.

any apple person reads this, please resolve this.

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Answer 11

comma

Level 1

0 points

Oct 5, 2015 11:03 PM in response to eon13

I'm having this same problem on iPhone 6 iOS 8.4.1. Are all my videos corrupted?

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Answer 12

uc4

Level 1

0 points

Oct 16, 2015 6:02 AM in response to little_johnny

Hi. I have the same problem. I have about 8 videos recorded using iPhone 6 plus camera which are just showing up as white square on camera roll and also photos on MacBook Pro. When I try an import using photos it says "This operation could not be completed. (com.apple.ImageCaptureCore error -9912)" see attached screen shot.

I have looked at the files using iExplore and it won't import them to Mac from there. Some of the files are over 200mb but in the preview area it says resolution 0x0.

Are these corrupt or can they be recovered as its obviously recorded something to use that much space. I don't want to delete them with out crying to recover them first as from a family holiday.

Thanks

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