Issues with Finder (SAN) when attaching Thunderbolt RAID

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Level 1

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Issues with Finder (SAN) when attaching Thunderbolt RAID

Hi there , recently I've been having odd issues with the finder on all my nMac Pros and partially on the iMacs in our post production.

As soon as I attach a Thunderbolt RAID ( WD / Promise Pegasus ) the finder crashes once I try to access my SAN.

All other folders are accessible but even when trying to restart the app, it just wont respond. Same if I try to restart or shut down the computer.

This started happening a few weeks ago and I literally tried everything in the book. From fixing the plist, LaunchAgents / Daemons to deleting Dropbox ,etc..

In Safe Mode it seems to be working but this is obviously not an option. Don' want to have to setup each client from scratch to rule something out so if anyone could help it would be highly appreciated.

Cheers and thanks

Mac Pro, OS X Mavericks (10.9.5)

Posted on Apr 8, 2015 4:31 AM

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Answer 1

Eric Root

Level 10

684,039 points

Apr 8, 2015 8:46 AM in response to Lovendetta

Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.

Etrecheck – System Information

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Answer 2

Lovendetta Author

Level 1

0 points

Apr 9, 2015 4:35 AM in response to Eric Root

Here a Etre Check from one of the clients..

Hardware Information: ℹ️

Mac Pro (Late 2013) (Technical Specifications)

Mac Pro - model: MacPro6,1

1 3 GHz 8-Core Intel Xeon E5 CPU: 8-core

32 GB RAM Upgradeable

DIMM1

8 GB DDR3 ECC 1867 MHz ok

DIMM2

8 GB DDR3 ECC 1867 MHz ok

DIMM3

8 GB DDR3 ECC 1867 MHz ok

DIMM4

8 GB DDR3 ECC 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en2: 802.11 a/b/g/n/ac

Video Information: ℹ️

AMD FirePro D700 - VRAM: 6144 MB

LED Cinema Display 2560 x 1440

Thunderbolt Display 2560 x 1440

System Software: ℹ️

OS X 10.9.5 (13F34) - Time since boot: 1:24:50

Disk Information: ℹ️

APPLE SSD SM0256F disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Mavericks (disk0s2) / : 250.14 GB (108.10 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Inc. FaceTime HD Camera (Display)

Apple Inc. Display Audio

Apple Inc. Apple Thunderbolt Display

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus_2

Promise Technology, Inc. SANLink2 8GFC

Blackmagic Design UltraStudio Express

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0

Apple Inc. Thunderbolt Display

Configuration files: ℹ️

/etc/sysctl.conf - Exists

Gatekeeper: ℹ️

Anywhere

Kernel Extensions: ℹ️

/Applications/Transmit.app

[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6) [Click for support]

/Library/Extensions

[loaded] com.blackmagic-design.desktopvideo.iokit.driver (10.1.2 - SDK 10.8) [Click for support]

[loaded] com.blackmagic-design.desktopvideo.iokit.framebufferdriver (10.1.2 - SDK 10.8) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.multibridge.iokit.driver (10.1.2 - SDK 10.8) [Click for support]

[not loaded] com.blackmagic-design.driver.BlackmagicIO (10.1.2 - SDK 10.8) [Click for support]

[loaded] com.promise.SANLink2-FC (1.0.46 - SDK 10.9) [Click for support]

[not loaded] com.sony.filesystems.pdudf (5.00.0d018 - SDK 10.6) [Click for support]

[not loaded] com.sony.filesystems.pdudfr (5.00.0d018 - SDK 10.6) [Click for support]

[loaded] com.sony.scsi.PDW-U1 (5.00.0d018 - SDK 10.6) [Click for support]

/Library/Extensions/DeckLink_Driver.kext/Contents/PlugIns

[not loaded] com.blackmagic-design.desktopvideo.firmware (10.1.2 - SDK 10.8) [Click for support]

/System/Library/Extensions

[not loaded] com.sony.driver.sxsexpressdrivers (2.1.1d003 - SDK 10.6) [Click for support]

[not loaded] com.sony.driver.sxsus10drivers (2.1.1d003 - SDK 10.6) [Click for support]

[not loaded] com.sony.driver.sxsxqddrivers (2.1.1d003 - SDK 10.6) [Click for support]

[not loaded] com.sony.driver.sxsxqdexpressdrivers (2.1.1d003 - SDK 10.6) [Click for support]

[not loaded] com.sony.filesystems.sxsudf_fs (2.1.1d003 - SDK 10.6) [Click for support]

[not loaded] com.sony.pci.SxS (1.0) [Click for support]

Launch Daemons: ℹ️

[not loaded] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.blackmagic-design.desktopvideo.XPCService.plist [Click for support]

[running] com.blackmagic-design.DesktopVideoHelper.plist [Click for support]

[running] com.blackmagic-design.streaming.BMDStreamingServer.plist [Click for support]

[running] com.edb.launchd.postgresql-8.4.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.promise.bgasched.plist [Click for support]

[running] com.promise.BGPMain_R.plist [Click for support]

[loaded] com.promise.emaild.plist [Click for support]

User Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Programm (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 25 Check version

3rd Party Preference Panes: ℹ️

Blackmagic Desktop Video [Click for support]

Flash Player [Click for support]

Java [Click for support]

MenuMeters [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

REDcode [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

32% Adobe Premiere Pro CC 2014

5% WindowServer

2% coreaudiod

1% SystemUIServer

1% fontd

Top Processes by Memory: ℹ️

6.78 GB Adobe Premiere Pro CC 2014

2.54 GB PProHeadless

275 MB Adobe QT32 Server

172 MB Numbers

172 MB com.apple.IconServicesAgent

Virtual Memory Information: ℹ️

15.88 GB Free RAM

11.96 GB Active RAM

3.87 GB Inactive RAM

2.63 GB Wired RAM

743 MB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Apr 9, 2015, 09:58:32 AM Self test - passed

Apr 8, 2015, 03:04:09 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Premiere Pro CC 2014_2015-04-08-150409_[redacted].crash

Standard users cannot read /Library/Logs/DiagnosticReports.

Run as an administrator account to see more information.

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Answer 3

Eric Root

Level 10

684,039 points

Apr 10, 2015 10:39 AM in response to Lovendetta

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

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Answer 4

Lovendetta Author

Level 1

0 points

Apr 15, 2015 5:05 AM in response to Eric Root

Sorry for my late reply, I was out of town on a production. So I tried your suggesting and its still the same issue..

I went ahead and also did a clean 10.9.5 install on one of the late 2013 mac pros but it still happens.

I'm guessing it might be an issue with the Thunderbolt drivers from Promise but they haven't been able to help at all.

One of their guys actually said its probably the editors cell phone that is interfering with the Chip in the Thunderbolt cables ;-P

Anybody have a better idea that might help? Really getting annoyed as well as the editing team and the managers. It also starts looking like I can't do my job properly because there have been soo many issues since upgrading to these machines. Especially with the Mac Pro late 2013 (2xD700 / 64GB RAM) and Premiere Pro. Wish they hadn't done that six months before I came.. Now adding this Thunderbolt issue on top is really generating some problems in our post production.

Apple Support is obviously blaming others for and won't help either..

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Answer 5

Lovendetta Author

Level 1

0 points

Apr 19, 2015 5:35 AM in response to Lovendetta

Anyone? Really need this resolved !!

Please let me know if you need additional information!!

Thanks and regards,

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Answer 6

Eric Root

Level 10

684,039 points

Apr 19, 2015 8:23 AM in response to Lovendetta

Have you checked for a new set of drivers for the drives?

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Answer 7

Lovendetta Author

Level 1

0 points

Apr 19, 2015 8:32 AM in response to Eric Root

Yes, updated all drivers and the firmware of the Pegasus. Still the same..BTW, it doesn't happen with an iMac I tested the other day which uses a ATTO FC Adapter. So not sure if its a Problem with the SANLink SW or maybe the nMacPros

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