I can't register my apple TV on my support profile?

I purchased Apple TV 3rd Generation second-hand. When i tried to register the device on my Apple support profile by entering the serial number, it said that the serial number was already associated with a different Apple ID. What do I do?

Posted on Apr 8, 2015 8:42 PM

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3 replies

Apr 8, 2015 9:03 PM in response to CDB @ Apple Support

You have to contact the seller in order to make him/her delete the Apple TV from his/her Apple ID. To remove a device, open http://supportprofile.apple.com, log in with an Apple ID, press "Edit Product" and press the X key next to the Apple TV.


That's what the seller has to do in order to allow you to register the Apple TV on your Apple ID. If you can't contact with him/her, you won't be able to register your Apple TV with your Apple ID, so I suggest you to return if you can

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I can't register my apple TV on my support profile?

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