My computer is only working when it is plugged into an outlet. There is an x running through the battery icon. Also, all of the programs run slower than usual. Is his a battery issue or a hardware or software issue?
MacBook Pro, iOS 8.1.3, Computer is running much slower
How old and how many charge cycles does your battery have?
As I don't know which OS version you have (you are not running iOS), I'll give instructions for Yosemite: Go to the menubar > Apple > About this Mac > System Report > Hardware > power and copy the battery information including cycle count, etc.
Battery Information:
Charge Information:
Charge Remaining (mAh): 0
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 0
Health Information:
Cycle Count: 0
Battery Installed: No
Amperage (mA): 0
Voltage (mV): 0
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Sleep on Power Button: Yes
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
PrioritizeNetworkReachabilityOverSleep: 0
Standby Delay: 4200
Standby Enabled: 0
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Sleep on Power Button: Yes
Wake on AC Change: No
Wake on Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Standby Delay: 4200
Standby Enabled: 0
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
Charging: No
I guess from this information that it must be a battery issue. Yes?
Battery Information:
Charge Information:
Charge Remaining (mAh): 0
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 0
Health Information:
Cycle Count: 0
Battery Installed: No
Amperage (mA): 0
Voltage (mV): 0
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Sleep on Power Button: Yes
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
PrioritizeNetworkReachabilityOverSleep: 0
Standby Delay: 4200
Standby Enabled: 0
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Sleep on Power Button: Yes
Wake on AC Change: No
Wake on Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Standby Delay: 4200
Standby Enabled: 0
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
Charging: No
The needed information does not show up. Try taking a screenshot and posting it.
Battery Informatio
Battery Information:
Charge Information: Charge Remaining (mAh): 0 Fully Charged: No Charging: No Full Charge Capacity (mAh): 0 Health Information Cycle Count: 0 Battery Installed: No Amperage (mA): 0 Voltage (mV): 0
Sorry, it wasn't copying and pasting correctly.
Charge Information:
Charge Remaining (mAh): 0
Fully Charged
It appears to be a battery issue:
there is no charge remaining
there is no full charge capacity showing
there is no cycle count information, and
it shows as no battery installed
I would remove it immediately and make an appointment at your nearest Genius Bar.
Thanks for your help!
battery icon has an x through it and computer doesn't work unless plugged into an outlet
