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Helpful answers
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Apr 9, 2015 5:29 AM in response to ckuanby mikenaks,unfortunately what you have said I have done. And it does not work. My problem is a that it is not prompting me for Touch ID. not setting up Touch ID. However I did set it up again and still not working
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Apr 9, 2015 5:36 AM in response to mikenaksby ckuan,Did your verify your credit card info in Settings > iTunes & App Store > Apple ID:?
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Apr 9, 2015 5:43 AM in response to ckuanby mikenaks,YYes I did. Is it working for you. Doing a Google search. It seems to be an issue
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Apr 9, 2015 6:10 AM in response to mikenaksby Crushroad,I confirm this bug. Can't use anymore touch id to buy apps on ios 8.3. It worked like charm on previous releases
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Apr 9, 2015 6:12 AM in response to mikenaksby BlackenAmbaa,See this thread with others having the same issue: looking like a widespread bug in iOS8.3 that wasnt there in the beta versions
Touch ID not working after 8.3 update for App Store purchases
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Apr 9, 2015 8:06 AM in response to mikenaksby joeshong,Yes having the same issue iOS 8.3 no touch ID for App Store or iTunes purchases. Can unlock with touch id
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Apr 9, 2015 3:49 PM in response to mikenaksby DemetriJ,- Launch Settings on your iPhone or iPad
- Tap on Touch ID & Passcode
- Enter your Passcode or Password
- Toggle iTunes & App Store to OFF
- Press the Home button to return to the Home screen.
- Reboot your iPhone or iPad. (Here's how)
- Enter your Passcode or Password at the Lock screen
- Launch Settings on your iPhone or iPad
- Tap on Touch ID & Passcode
- Enter your Passcode or Password
- Toggle iTunes & App Store to ON
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Apr 9, 2015 4:56 PM in response to BlackenAmbaaby JamJaBla,My 6+ was doing that too, but I "fixed" it (so far)... This is what I did...
1) Settings > Touch iD & Password > iTunes & App Store > OFF
2) press & hold the lock button & home button until my phone reset
3) turned my phone back on
4) Settings > Touch iD & Password > iTunes & App Store > ON
5) when I did that, it said that I needed to enter my Apple ID password for it to work.
6) After I entered my password, my Touch ID works for the APP Store.
idk if it will keep working or not, but so far it is working.
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Apr 9, 2015 5:00 PM in response to JamJaBlaby mikenaks,IT just started working out of nowhere. Didn't reset it or anything
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Jun 22, 2015 12:19 PM in response to mikenaksby raphagarcia,I'm having the same problem with my iPhone 6+ w/iOS 8.3 (12F70) installed.
Actually, my Touch ID don't work at all. When I try to swipe the checkbox on, the iPhone returns me the following message:.
"FAILED. Unable to complete Touch ID setup. Please go back and try again."
I did it. Many times. Already tried the Lock+Home reboot and it's not working.
I'm really worried if there's a problem inside my iPhone or it's just a bug.I really don't know what else I can do to solve this problem.
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Jun 22, 2015 4:21 PM in response to raphagarciaby ckuan,Copy from the Apple support doc link in my previous post :
If Touch ID doesn't recognize your finger, you'll be asked to try again. After three attempts, you'll be given the option to enter your passcode. After two more tries, you'll need to enter your passcode. In addition, you'll need to enter your passcode to unlock your iPhone or iPad in these cases:
- After restarting your device
- When more than 48 hours have elapsed from the last time you unlocked your device
- To enter the Touch ID & Passcode setting