Logan Richey
Level 1
(1 points)
Q: i cant activate my ipod 5th gen after factory reset
My son is locked out of his ipod 5th gen. i don't know what any of his passwords or apple id or any of that but i factory reset it using itunes. he has no idea what any of the codes are ether, he doesn't seem to really care after we got him the new iphone but i'm trying to use his old ipod for music at work. how to i get pass or reset the ipod?
P.S. we have wifi and internet on a computer.
iPod touch, iOS 8.3, 5th gen
lllaass
Level 10
(190,740 points)
You need the APple ID and password. To recover those see:
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. See Changing your Apple ID password if you'd like more information.
If you/your son is the original purchaser and have proof of purchase then you can contact Apple and they can help if you can't recover the ID and PW
