back9artist
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Q: my computer loses wifi connection using an airport extreme

I have an airport extreme and both of my computers, a macBook air and and iMac are constantly losing wifi connection.  I have upgraded the firmware as my airport utility said to do, and green light is on on the airport extreme......what else can I do to fix this problem.  The airport extreme is 3-4 years old, is that the normal life span???

AirPort Extreme 802.11n (5th Gen), OS X Yosemite (10.10.2)

Posted on Apr 9, 2015 7:55 AM

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Q: my computer loses wifi connection using an airport extreme

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  • by mario49,

    mario49 mario49 Apr 12, 2015 8:34 AM in response to back9artist
    Community Specialists
    Apr 12, 2015 8:34 AM in response to back9artist

    Hello back9artist,

     

    After reviewing your post, it sounds like several devices are having the same issue. I would recommend that you read this article, it may be able to help the issue.

     

    Recommended settings for Wi-Fi routers and access points - Apple Support

     

    Thanks for using Apple Support Communities.

    Have a nice day,

    Mario

  • by bpgf,

    bpgf bpgf Apr 12, 2015 4:14 PM in response to mario49
    Level 1 (12 points)
    Photos for Mac
    Apr 12, 2015 4:14 PM in response to mario49

    I have an Airport Express and am having this problem as well with my MacBook Pro (10.10.3) and iPad (8.3).  Before I go to the trouble of making any changes to my Airport Express settings I'm just wondering if you have any idea why this problem would crop up all of a sudden when things ran smoothly up until just a few days ago with the settings I've had since I originally set the router up.  If I unplug my Airport Express for a minute or two and plug it back in everything works just fine until my laptop or iPad sits idle for awhile.  I've never lost the connection while in the middle of roaming the web or sending an email . . . yet.

     

    Is there someplace I should report this problem directly to Apple?