iPod is disabled and iTunes is unable to connect.

So, my younger sister got an iPod 5th Generationa few months back, and so far, she's had absolutely no issues with it. But recently things have been rough for her, and my mother took the iPod away and asked for me to change the password on it. She ended up finding it a day later, and she tried to get into it by typing in as many number combinations she could possibly come up with. Turns out, she disabled the iPod to the point where it said to plug it into iTunes. Being an iPhone and iPad user myself, I know to always back up my products on my desktop iTunes account just in case, but for some reason, I never got around to backing her's up.

She's on a completely different Apple ID as me, so when she came to me with her disabled iPod, I knew I couldn't plug it into my iTunes account and have the problem be immediately solved. So, I downloaded iTunes on a different computer; once the download was completed, I plugged in her iPod and logged into her Apple ID. I was then able to download her music over iCloud, but I was unsuccessful with the apps and photos, but that isn't a huge deal.

So, my main issue is that I've plugged in her iPod to iTunes, but it still won't unlock. It keeps saying, on the desktop iTunes, that I have to enter the password on the iPod to be able to sync, but I can't do that because it's disabled.

I've tried restarting the iPod multiple times, and nothing has worked. Please help. I don't want to have to make a trip to Apple if I don't need to.

Thank you.