bethed

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Q: In message settings, how do you get rid of the 'locked' grey number from which you send texts?

I Changed carriers on Monday so was given a temporary number, now my phone has changed over, it only sends texts from the temporary number not my actual number and it won't let me delete the temporary number. Also, my phone won't send text messages, it will send iMessages but not texts, help!

iPhone 6, iOS 8.1.1

Posted on Apr 9, 2015 11:44 AM

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Q: In message settings, how do you get rid of the 'locked' grey number from which you send texts?

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by judysings,

judysings Apr 12, 2015 12:17 PM in response to bethed
Community Specialists

Apr 12, 2015 12:17 PM in response to bethed
Hi bethed,
Take a look at the two resources below for troubleshooting the Messages app on your iPhone. I've highlighted the key information here for you. Click on the articles for complete details.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
https://support.apple.com/en-us/HT201349

If you need to make changes to the telephone number or any other information for your Apple ID, click on this link:

Apple - My Apple ID
https://appleid.apple.com/account/home

If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT204065
Check your device settings

Make sure that you’re connected to a cellular data or Wi-Fi network.
Go to Settings > Messages and make sure that iMessage, Send as SMS, or MMS Messaging is turned on (whichever method you're trying to use). Learn about the different types of messages you can send.
Contact your carrier
If you can't send or receive SMS or MMS messages, contact your carrier to check your text messaging plan.

Hope that helps ...
- Judy
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