Steflorenz

Q: I am trying to download Mountain Lion but it says my machine is incompatible. It appears to satisfy the system requirements so what can I do now.

My iMac currently has OS X Snow Leopard installed. I have purchased Mountain Lion but it refuses to download, My machine appears to comply with the system requirements although I don't know how old it is.

iMac, Mac OS 8.6 or Earlier

Posted on Apr 9, 2015 12:23 PM

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Q: I am trying to download Mountain Lion but it says my machine is incompatible. It appears to satisfy the system requirements so wha ... more

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  • by Kappy,

    Kappy Kappy Apr 9, 2015 12:26 PM in response to Steflorenz
    Level 10 (270,278 points)
    Desktops
    Apr 9, 2015 12:26 PM in response to Steflorenz

    Upgrading to Mountain Lion

     

    To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase a redemption code at the Online Apple Store: OS X Mountain Lion. Mountain Lion is $19.99 plus tax. Use the code to redeem a download of Mountain Lion from the App Store. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.

     

         OS X Mountain Lion - System Requirements

     

           Macs that can be upgraded to OS X Mountain Lion

     

             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later.

             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model

                 Identifier 5,1 or later.

             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later.

             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later.

             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later.

             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later.

             7. Xserve (Early 2009) - Model Identifier 3,1 or later.

     

    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.

     

         Are my applications compatible?

     

             See App Compatibility Table - RoaringApps.

  • by Steflorenz,

    Steflorenz Steflorenz Apr 9, 2015 12:36 PM in response to Kappy
    Level 1 (0 points)
    Apr 9, 2015 12:36 PM in response to Kappy

    I have purchased Mountain Lion but it would appear that my computer is too old as it is model 5.1. Can I get my money back from the apple store?

  • by Kappy,

    Kappy Kappy Apr 9, 2015 1:03 PM in response to Steflorenz
    Level 10 (270,278 points)
    Desktops
    Apr 9, 2015 1:03 PM in response to Steflorenz

    You will have to call and ask:

     

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

     

    To contact product and tech support: Contacting Apple for support and service - this includes

    international calling numbers..

     

    For Mac App Store: Apple - Support - Mac App Store.

    For iTunes: Apple - Support - iTunes.