User profile for user: SpectreUSA
SpectreUSA Author
User level: Level 1
0 points

Insufficient Permissions / Cannot download, save files after upgrade to Yosemite 10.10.3

Hi guys,


Since I updated to Yosemite 10.10.3 I ran into "Insufficient Permissions" errors everytime after:


1. trying to download files,

2. dragging files from desktop to trashbin and

3. when creating new folders on desktop.


I cannot download, save my files, create new files/ documents/ folders or trash my files on desktop because of permission errors. All these actions were aborted because of these permission errors.... (sigh).


Have tried to restore permission using Disk Utility and Repair Disk, and zapping PRAM but with no results.

Have tried a re-install using the combo-install, but also with no results.


Before this update I only had the Wifi issues with Yosemite. This time the new upgrade to 10.10.3 created more and new problems!!!


Pls need a fix asap.


Below EtreCheck Report



EtreCheck version: 2.1.8 (121)

Report generated April 9, 2015 at 10:47:51 PM GMT+2

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (Retina, 13-inch, Mid 2014) (Technical Specifications)

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery Health: Normal - Cycle count 283


Video Information: ℹ️

Intel Iris

Color LCD spdisplays_2560x1600Retina


System Software: ℹ️

OS X 10.10.3 (14D131) - Time since boot: 0:37:18


Disk Information: ℹ️

APPLE SSD SD0128F disk0 : (121.33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 120.14 GB (23.57 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 120.47 GB Online


USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]


/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]


/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.28 - SDK 10.6) [Click for support]

[not loaded] com.wacom.kext.wacomtablet (6.3.8 - SDK 10.9) [Click for support]


/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.28 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.28 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.28 - SDK 10.5) [Click for support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.28 - SDK 10.6) [Click for support]


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[running] com.avast.update-agent.plist [Click for support]

[loaded] com.avast.userinit.plist [Click for support]

[running] com.wacom.wacomtablet.plist [Click for support]


Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.avast.init.plist [Click for support]

[loaded] com.avast.uninstall.plist [Click for support]

[loaded] com.avast.update.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.avast.home.userinit.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: ℹ️

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google+ Auto Backup Application (/Applications/Google+ Auto Backup.app)

KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)


Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update

Default Browser: Version: 600 - SDK 10.10

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 [Click for support]


User internet Plug-ins: ℹ️

Picasa: Version: 1.0 - SDK 10.6 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]


Safari Extensions: ℹ️

Avast Online Security

searchtab


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

WacomTablet [Click for support]


Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 120.14 GB Disk used: 96.57 GB

Destinations:

LaCie [Local]

Total size: 1.00 TB

Total number of backups: 2

Oldest backup: 2014-12-15 16:52:40 +0000

Last backup: 2014-12-24 08:24:33 +0000

Size of backup disk: Excellent

Backup size 1.00 TB > (Disk size 120.14 GB X 3)


Top Processes by CPU: ℹ️

9% firefox

4% WindowServer

1% com.avast.fileshield

1% fontd

0% com.avast.daemon


Top Processes by Memory: ℹ️

885 MB firefox

318 MB Finder

163 MB com.avast.daemon

146 MB mds_stores

146 MB WindowServer


Virtual Memory Information: ℹ️

707 MB Free RAM

3.88 GB Active RAM

3.00 GB Inactive RAM

1.01 GB Wired RAM

7.74 GB Page-ins

811 KB Page-outs


Diagnostics Information: ℹ️

Apr 9, 2015, 10:09:47 PM Self test - passed

Apr 9, 2015, 10:02:52 PM /Library/Logs/DiagnosticReports/installd_2015-04-09-220252_[redacted].cpu_resou rce.diag [Click for details]

Apr 9, 2015, 09:47:18 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-04-09-214718_[redac ted].crash

Apr 9, 2015, 09:26:24 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-04-09-212624 _[redacted].crash

Apr 9, 2015, 08:47:18 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-04-09-204718_[redacted].c rash

Apr 9, 2015, 12:22:09 PM /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-04-09-122209_[redacted].c rash

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on Apr 9, 2015 2:03 PM

Reply
Question marked as ⚠️ Top-ranking reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,709 points

Posted on Apr 9, 2015 7:59 PM

Back up all data before proceeding.

This procedure will unlock all your user files (not system files) and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Triple-click anywhere in the following line on this page to select it:

sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

▹ Restart

from the menu bar.

View in context
4 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,709 points

Apr 9, 2015 7:59 PM in response to SpectreUSA

Back up all data before proceeding.

This procedure will unlock all your user files (not system files) and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Triple-click anywhere in the following line on this page to select it:

sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

▹ Restart

from the menu bar.

Reply
User profile for user: macjack
macjack
User level: Level 10
111,228 points

Jun 18, 2016 2:06 PM in response to SpectreUSA

Completely uninstall Avast, it's the worst of the worst of the AV apps.

https://www.avast.com/uninstall-utility

Then run another EtreCheck report.

There are no viruses that can attack Mac.OS X. So, anti-virus programs are selling a cure for a disease that doesn't exist. And they are renowned for borking Mac systems.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Insufficient Permissions / Cannot download, save files after upgrade to Yosemite 10.10.3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up