SLTP

Q: iPad keeps rebooting itself after updating to iOS 8.3

Just updated an iPad 3 to iOS 8.3 from iOS 8.2 .  Update took a while to install (over 20 minutes) and then the Apple logo appeared for a bit then the screen went black for about 10  minutes.  The device was fine for a while and then started rebooting itself, hung on the Apple logo for about 10 minutes and now suddenly it came back.  All apps were up to date.  The device had not had any issues prior to the update.  Has anyone else had this issue?

Thanks!

iOS 8.3

Posted on Apr 9, 2015 12:04 PM

Close

Q: iPad keeps rebooting itself after updating to iOS 8.3

  • All replies
  • Helpful answers

Previous Page 2
  • by TurboFlash,

    TurboFlash TurboFlash May 27, 2015 8:03 PM in response to SLTP
    Level 1 (0 points)
    May 27, 2015 8:03 PM in response to SLTP

    Same thing happened to all my three devices: iPad Air, iPad 4 and iPhone 5s. Out of the blue, the devices would just reboot itself, which have never happened before. When it started  first on my iPhone 5s, I thought it could be the phone hardware issue. But then it started to happen on my other two iPads as well and this cannot be hardware issue. Unfortunately, I can't replicate the issue as it just reboot randomly (but not frequently to the point of every hour or every day) when I unlock my screen, take call with my iPhone, etc. The main point is, it has never happened before and it only started recently.

  • by Doug.ie,

    Doug.ie Doug.ie May 28, 2015 3:08 PM in response to TurboFlash
    Level 1 (10 points)
    May 28, 2015 3:08 PM in response to TurboFlash

    I agree with eGanges that it is very odd that there has not been more comment about this issue of rebooting after updating to 8.3. I hope that   I agree with the Ganges that it is very odd that there has not been more comment about this issue of rebooting after updating to 8.3. I hope that Everyone who has experienced this problem will notify Apple support as apparently Apple does not monitor this community site. I am confident Apple will fix this  problem in their next update to iOS but let's just hope that they are aware of the problem.

     

    greetings Turboflash. This seems to be a more common problem than was previously apparent. Might be a good idea to make sure you notify Apple support to be sure they are aware of the problem..and that it is not just an isolated event. It definitely seems to be related to iOS 8.3 update in my opinion.

     

    Doug.ie

  • by TurboFlash,

    TurboFlash TurboFlash May 28, 2015 7:49 PM in response to SLTP
    Level 1 (0 points)
    May 28, 2015 7:49 PM in response to SLTP

    Just saw some news that certain text message could crash the iOS and Apple is working on a fix now. I guess it could be a related issue that is linked to the Apple sub-system that causes it.

  • by TurboFlash,

    TurboFlash TurboFlash Jul 6, 2015 9:21 PM in response to SLTP
    Level 1 (0 points)
    Jul 6, 2015 9:21 PM in response to SLTP

    Looks like iOS 8.4 didn't resolve my random reboot issue. Does anyone here still experience the issue after the iOS upgrade?

  • by LVMYENJ,

    LVMYENJ LVMYENJ Jul 25, 2015 11:27 AM in response to TurboFlash
    Level 1 (0 points)
    Jul 25, 2015 11:27 AM in response to TurboFlash

    Yes, I am, and it is very frustrating, as I am unable to complete the simplest of tasks or play a game.  I use my iPad to record notes for meetings in the Notability app for the lightweight convenience, but it keeps freezing and then rebooting on me during playback and in the middle of playing games.  This needs a repair now.

  • by Celelas,

    Celelas Celelas Jul 25, 2015 3:39 PM in response to TurboFlash
    Level 1 (0 points)
    Jul 25, 2015 3:39 PM in response to TurboFlash

    Yes, I also still have the problem with my iPad 4 (the iPad is not even two years old).

     

    The reboot loop occurred the first time about three to four weeks ago (update to iOS 8.3 was way earlier). I had the iPad running (it displayed a photo) for about one hour, then I closed the smart cover. When I opened it, the reboot loop started. I wasn't able to fix it with iTunes (tried everything from setting it up from backup to setting it up as a new device). At first I thought the crashes / reboots were triggered by the screen rotation, but then it just started crashing randomly (sometimes it is okay for 5 - 10 minutes, then it only works for a couple of seconds or starts a new reboot while already rebooting). The update to iOS 8.4 didn't help a bit.

     

    What confuses me is this: two times now I have used the music app on the ipad and basically had it in ipod mode: I played the music both via the speakers and the earphones, with the smart cover closed --> therefore "no display" in use. And the ipad ran smoothly without crashes or reboots for over an hour until I stopped the music - possibly even longer. I also paused the songs several times via the earphone remote - no issue whatsoever.

     

    Does anyone have any ideas? How do I best notify Apple about this problem?

     

    Thanks!

  • by Doug.ie,

    Doug.ie Doug.ie Jul 25, 2015 8:36 PM in response to Celelas
    Level 1 (10 points)
    Jul 25, 2015 8:36 PM in response to Celelas

    Greetings Celelas. Sorry to hear that iOS 8.4 does not correct this problem. I have not yet updated to 8.4. For me to recreate this issue I have to be charging my iPad and then have the lock screen come on/go to sleep, then the reboot loop or freeze occurs when unlocking the screen or waking up the iPad. It seems the iPad must be charging at the same time for this to happen. I suggest you copy your post directly to Apple Tech Support on the official Apple web site to report this problem, as they say they do not monitor this discussion forum! (My guess is they do unofficially?)

     

    TO help my situation, (iPad 3 with retina display iOS 8.3) I turned Auto lock to Never in General settings, so that my screen would not go to sleep while charging. I was hoping that 8.4 would fix this. Good luck, and hope this suggestion helps you.

    Doug.ie

  • by TurboFlash,

    TurboFlash TurboFlash Sep 17, 2015 10:31 PM in response to SLTP
    Level 1 (0 points)
    Sep 17, 2015 10:31 PM in response to SLTP

    Looks like iOS 9 did the trick. So far no self-reboot since I have upgraded to the new version.

  • by TurboFlash,

    TurboFlash TurboFlash Sep 20, 2015 8:21 PM in response to SLTP
    Level 1 (0 points)
    Sep 20, 2015 8:21 PM in response to SLTP

    After using iOS 9 for several days now, the reboot issue is still happening unfortunately. But the frequency has reduced though.

  • by harryfromcayucos,

    harryfromcayucos harryfromcayucos Sep 21, 2015 9:59 AM in response to SLTP
    Level 1 (0 points)
    iPhone
    Sep 21, 2015 9:59 AM in response to SLTP

    I have the same issue.

     

        During reboot just the apple logo appears.

          No progress bar.

     

           If I just leave it alone it comes back.

     

              Harry

Previous Page 2