bgschreiber
Level 1 (0 points)

Q: lost bluetooth completely

the magic mouse on my iMac lost connectivity when I was logged out.  It would not connect.  I had to connect a wired mouse, then tried pairing.  NO JOY.   I decided to turn OFF bluetooth, no joy, but a long hang . . . ended up restarting.   When it finally rebooted there is a jagged line thru the bluetooth icon on the top display border tool area and no BLUETOOTH icon in the sys prefs AND the mouse prefs show nothing to pair with a blue tooth mouse. 

Any ideas??

Thanks!

Posted on Apr 9, 2015 1:54 PM

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bgschreiber

Q: lost bluetooth completely

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  • Helpful answers

  • by John Galt,

    John Galt John Galt Apr 9, 2015 2:05 PM in response to bgschreiber
    Level 8 (48,675 points)
    Mac OS X
    Apr 9, 2015 2:05 PM in response to bgschreiber

    There are reports that an SMC reset has solved this problem. I have no way of confirming them. Try it.


    Read all the steps.


    Before Resetting the SMC

     

    Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.

     

    1. Press Command + Option + Escape to force quit any application that is not responding.
    2. Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
    3. Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
    4. Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.

     

    Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve

     

    1. Shut down the computer.
    2. Unplug the computer's power cord.
    3. Wait fifteen seconds.
    4. Attach the computer's power cord.
    5. Wait five seconds, then press the power button to turn on the computer.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 9, 2015 6:10 PM in response to bgschreiber
    Level 10 (207,936 points)
    Applications
    Apr 9, 2015 6:10 PM in response to bgschreiber

    OS X: Bluetooth devices become unresponsive - Apple Support